ServiceNow Solution Architect

Job Description

Our company is seeking a highly skilled ServiceNow Engineer IV to join our team. The successful candidate will focus on improving user experience, optimizing workflows for process improvements, and identifying low-code opportunities for both technical and business stakeholders.

The ideal candidate will have expertise in process engineering and be able to enhance the ServiceNow platform, ensuring seamless integration and exceptional functionality. Key responsibilities will include designing and implementing user-centric workflows, streamlining and optimizing workflows, collaborating with business stakeholders to identify and develop low-code opportunities, establishing feedback loops with end-users, providing training and support to end-users, and staying current with releases and solutions.

Requirements

• Bachelor's Degree Required
• 8 years of experience in related field or equivalent combination of education and experience
• 3 years of experience focused on ServiceNow UX design and creating user-friendly interfaces and workflows
• 5 years of experience developing ServiceNow solutions aligning with business and customer objectives
• 8 years of experience delivering IT solutions to business initiatives
• Expertise leveraging ITIL/ITSM and IAM standards for service catalog, knowledge base, and access management
• Experience delivering full ITSM Pro capabilities that maximize employee efficiency and engagement
• UX Design: Demonstrated delivery of unified user-friendly experiences across multiple touchpoints
• Workflow Engineering: Experience leveraging a combination of white-glove and low-code process engineering that drives business outcomes
• Automation and Integrations: Proficient in leveraging automations and integrations, including Integration Hub and Automated Test Framework (ATF)
• Experience delivering solutions utilizing Agile methodologies Benefits

We offer a comprehensive benefits package that includes medical, dental, and vision insurance, wellness programs, retirement plans, and generous paid leave. Our Total Rewards package underscores our commitment to recognizing your contributions. Other Information

This role occasionally requires travel to other sites, including out-of-state, where applicable for business.