ServiceNow Certified System Administrator

Job Title: ServiceNow Certified System Administrator

We are seeking a highly skilled professional to manage, configure, and maintain our ServiceNow platform. The ideal candidate will have hands-on experience in system administration, workflow automation, and troubleshooting within ServiceNow.

Key Responsibilities:

• Administer and maintain the ServiceNow platform, including user management, configuration, upgrades, and security settings.
• Configure and customize ServiceNow modules such as ITSM, ITOM, HRSD, CSM, or SecOps based on business requirements.
• Develop and manage Service Catalog, Workflows, Business Rules, UI Policies, and Client Scripts to streamline processes.
• Perform system troubleshooting, issue resolution, and root cause analysis to ensure platform stability.
• Support ServiceNow upgrades and patching, including regression testing and validation.
• Assist in integrating ServiceNow with third-party applications using APIs, REST/SOAP web services, and MID Servers.
• Enforce best practices and governance for ServiceNow development and administration.
• Generate and maintain reports, dashboards, and performance analytics for stakeholders.
• Work closely with IT teams, process owners, and stakeholders to understand requirements and improve workflows.
• Stay updated on ServiceNow releases and features, recommending enhancements where applicable.

This role involves collaborating with cross-functional teams to optimize processes, ensure platform stability, and support business operations. Top Secret clearance is required.

Certified Implementation Specialist certification is mandatory.