ServiceNow Functional Consultant Integration Lead _ Remote role

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Greetings!

This is Anupam from Last Word Consulting Inc. found your profile on the job portal. Please share your updated resume if available and interested.

Please let me know if you are comfortable .

Job: ServiceNow Functional Consultant Integration Lead

Location: Charlotte, NC -Remote

Duration: 6 Months +

Job Summary:

We are seeking an experienced ServiceNow Functional Consultant to lead a critical integration initiative involving ServiceNow and multiple third-party systems such as Contract Management platforms and Asset Inventory tools. The consultant will work closely with the client's business and IT teams to capture functional requirements, translate them into detailed technical designs, and oversee implementation through a 2-month intensive execution phase.

Key Responsibilities:

• Lead discovery workshops with business stakeholders to understand current processes and define integration requirements
• Gather, analyze, and document functional and non-functional requirements for ServiceNow integrations
• Translate business needs into detailed design documents and technical requirement specifications
• Collaborate with technical developers to build API integrations (REST/SOAP) between ServiceNow and systems like Contract Lifecycle Management (CLM), CMDB/Asset Inventory, and others
• Define data mappings, transformation logic, and error handling frameworks
• Create test plans and support UAT and integration testing cycles
• Maintain traceability of requirements through the lifecycle of the project
• Serve as the primary liaison between the customer, ServiceNow developers, and external system teams

Required Skills & Qualifications:

• Strong functional understanding of ServiceNow and IntegrationHub capabilities
• Proven experience in designing and delivering integrations with 3rd-party systems using REST/SOAP APIs
• Experience working with Contract Systems, Procurement tools, and Asset Inventory platforms
• Strong ability to create BRDs, FRDs, Interface Control Documents (ICDs), and other functional artifacts
• Familiarity with CMDB data modeling and lifecycle workflows
• Excellent verbal and written communication skills, including client-facing experience
• Experience working in Agile environments and familiarity with tools like JIRA or Azure DevOps

Nice to Have:

• ServiceNow certifications (CSA, CIS ITSM, IntegrationHub, or similar)
• Experience in regulated environments (e.g., healthcare)
• Knowledge of security and data governance in integration projects

Thanks & Rgds

Anupam Mishra

Last Word Consulting Inc.

Direct:- +1

Ext - 427

Email: