ServiceNow Developer – HRSD & CSM Modules

Job Summary

We are seeking an experienced ServiceNow Developer with strong expertise in HR Service Delivery (HRSD) and Customer Service Management (CSM) modules. The ideal candidate will be responsible for designing, developing, configuring, and implementing ServiceNow solutions aligned with business objectives and best practices.

Key Responsibilities

• Design, develop, and implement ServiceNow applications and solutions in HRSD and CSM modules.
• Customize ServiceNow applications and facilitate process automation.
• Integrate ServiceNow with external systems using REST, SOAP, and MID Servers.
• Participate in requirements gathering, technical analysis, and solution design.
• Troubleshoot and resolve technical issues and defects.
• Collaborate with stakeholders, business analysts, and other developers to deliver high-quality solutions.
• Maintain documentation related to architecture, configuration, and change management.

Required Skills & Experience

• Minimum 5+ years of hands-on experience with ServiceNow platform development.
• Mandatory experience in HRSD and CSM modules implementation and configuration.
• Strong knowledge of ServiceNow scripting (Business Rules, Client Scripts, UI Policies, Script Includes, etc.)
• Proficiency in building workflows, flows (Flow Designer), and data policies.
• Experience with Service Portal development and customization.
• Good understanding of ITSM processes and ServiceNow best practices.
• Strong problem-solving and communication skills.
• Experience working in Agile/Scrum environments.

Preferred Qualifications

• ServiceNow Certified System Administrator
• ServiceNow Certified Implementation Specialist – HRSD / CSM
• Experience in remote delivery of ServiceNow projects
• Exposure to other modules like ITSM, CMDB, or integrations is a plus.