ServiceNow - Integration - UI Builder - Playbook - CIS CSM Dispute Management FSO Experience - Staff

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Staff/Developer CSM/FSO/TPRM

As part of our EY GDS-ServiceNow team, you will work to solve client problems using ServiceNow platform. You will get an opportunity to work with high quality team. You will get an opportunity to build innovating product which solves client’s problem.

The opportunity

We’re looking for Staff with expertise in ServiceNow Implementation to join the EY GDS ServiceNow. This is a fantastic opportunity to be part of a leading firm whilst being instrumental in the growth.

Your Key Responsibilities

• Perform configuration and customization of the ServiceNow system, including the creation of workflows.
• Build service request fulfilment workflows based on customer requirements, including requests, request items, and tasks using workflows, UI actions, client scripts, business rules, etc
• Utilize scripting tools and ServiceNow functionality to automate routine tasks.
• Execute integrations and process automation using Orchestration, Web Services, SOAP calls, etc
• Gather specifications from business departments and deliver products/releases that meet the presented needs. Interpret business and functional requirements to develop technical specifications documentation.
• Load, manipulate, and maintain data between ServiceNow and other systems as needed.
• Collaborate with business liaisons to generate dashboards, home pages, performance analytics data collectors, and reports as required.
• Analyze and fully understand user stories and internal procedures to improve system capabilities, automate process workflows, and address scheduling limitations throughout the development and delivery of ServiceNow releases.
• Conduct system and integration testing with sample and live data.

Skills And Attributes For Success

• Have experience in Integrations with Third-Party tools.
• Should have experience in Playbook implementation.
• Integrating with internal and external applications and systems
• Worked on UI Builder and have experience in building custom ui
• Implementation experience on any of the following CSM, FSO.
• Implementation/Knowledge experience on TPRM and IRM.
• Knowledge on Dispute Management Systems.

To qualify for the role, you must have

• College degree in related technology field (Computer, Engineering, Science, etc) or comparable job experiences
• ServiceNow CSA Certification is must.
• Good to have CIS-CSM certification.
• Approximately 2 to 3 years of experience in a development role. Able to exhibit a progression of increasingly complex job responsibilities during the period
• ServiceNow CIS certifications a plus

Ideally, you’ll also have

• Experience on SDLC or TFS or JIRA or equivalent tool to maintain stories.
• Knowledge about ServiceNow’s latest version’s features.

What We Look For

• A Team of people with commercial acumen, technical experience and enthusiasm to learn new things in this fast-moving environment
• An opportunity to be a part of market-leading, multi-disciplinary team of 250+ professionals, in the only integrated global transaction business worldwide.
• Opportunities to work with EY ServiceNow practices globally with leading businesses across a range of industries

What Working At EY Offers

At EY, we’re dedicated to helping our clients, from startups to Fortune 500 companies — and the work we do with them is as varied as they are.

You get to work with inspiring and meaningful projects. Our focus is education and coaching alongside practical experience to ensure your personal development. We value our employees, and you will be able to control your own development with an individual progression plan. You will quickly grow into a responsible role with challenging and stimulating assignments. Moreover, you will be part of an interdisciplinary environment that emphasizes high quality and knowledge exchange. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.