ServiceNow Developer Expert

About Us

We provide cutting-edge technology solutions to support your business needs. As a trusted partner, we strive to deliver greater results and enhance customer experiences through our innovative approach.

About the Role

Are you a skilled ServiceNow developer looking for a new challenge? We are seeking an experienced professional with a deep understanding of ServiceNow architecture, workflows, automation, and integrations with enterprise systems.

This role requires a highly motivated individual who can design, develop, and optimize ServiceNow solutions, ensuring best practices in ITSM, ITOM, ITAM, or SecOps modules. As a ServiceNow SME, you will be responsible for custom application development, scripting, integrations, and overall platform enhancements.

Responsibilities:

• Design, develop, and implement customized ServiceNow solutions, including Service Catalogs, Incident Management, Problem Management, Change Management, Knowledge Management, and other core ServiceNow modules.
• Develop custom applications, UI pages, and business rules, using JavaScript, Glide API, and ServiceNow best practices.
• Integrate ServiceNow with other enterprise systems and third-party applications using REST, SOAP, or other integration technologies.
• Write and optimize advanced scripts (Server-Side, Client-Side, and Glide Scripting) to meet business requirements and improve user experience.
• Develop and maintain workflows, notifications, reports, dashboards, and scheduled jobs in ServiceNow.
• Conduct unit testing and troubleshoot any issues with ServiceNow configurations and custom scripts.

Collaboration and Stakeholder Engagement:

• Work closely with business analysts, project managers, and end-users to understand and document requirements, ensuring ServiceNow solutions are aligned with business needs.
• Collaborate with cross-functional teams to define, design, and implement system enhancements and integrations.
• Participate in sprint planning and agile development cycles, ensuring timely delivery of features and bug fixes.

ServiceNow Platform Management & Optimization:

• Perform platform administration, including user management, role assignments, and access control configurations.
• Monitor and maintain the performance and health of ServiceNow instances, ensuring system uptime and optimal functionality.
• Perform upgrades and patch management to ensure the system remains current with the latest ServiceNow releases and features.

Leadership and Mentoring:

• Mentor and guide junior developers, fostering a collaborative and high-performance development environment.
• Lead code reviews and ensure adherence to ServiceNow development standards and best practices.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• ServiceNow Certified Application Developer (CAD) certification.
• ITIL v3/v4 Foundation certification.
• 5+ years of hands-on experience in ServiceNow development, including custom applications, integrations, and core module customizations.
• Strong proficiency in JavaScript, Glide Scripting, and ServiceNow-specific languages.
• Proven experience with ServiceNow REST and SOAP integrations, as well as ServiceNow APIs.
• Experience in Agile/Scrum methodologies and sprint-based development.
• Knowledge of ServiceNow platform features such as Service Portal, Virtual Agent, and Performance Analytics.

We offer a dynamic work environment where you can grow professionally and contribute to the success of our organization. ],