ServiceNow Project Manager

Location

Sunnyvale, CA (3 Days Onsite) Local Candidates

Type

1 year (6 months initially)

Interview

Phone & In Person

Top Skills

Strong IT project management knowledge and experience, experience with Service Now implementation or similar demand ticketing system.

Position Summary

An IT Project Manager leads teams to implement new applications, design and install new systems and supporting infrastructure, or enhance existing systems and applications. The candidate for this role needs to be familiar with and have experience managing ServiceNow engagements and understand the ServiceNow core methodology. Project Managers are accountable for managing project teams and using the Intuitive’s playbook and standard project tools to manage risks and issues to successfully deliver projects that meet scope, schedule, and budget. Candidates must possess strong written, verbal, and communication skills, excellent presentation skills, and be self-directed and goal-oriented.

Responsibilities

• Responsible for the management of one or more small and medium projects that are moderately complex.
• Lead high-impact ServiceNow projects to successful completion in a fast-paced, results-oriented environment.
• Exercise independent judgment and discretion related to project execution.
• Responsible for leading one or more projects typically between $100,000 - $5,000,000.
• Gather, define, and document project requirements.
• Provide regular project status updates including project progress toward achieving the objectives defined in the project scope.
• Clearly define and communicate roles, responsibilities, and expectations for all project team members.
• Independently plan and maintain project tasks and schedule to successfully deliver projects.
• Ability to think out of the box and creatively solve complex project challenges.
• Provide direction and lead teams to deliver projects on time and on budget.
• Conduct project kick-off meetings and phase gate reviews.
• Ensure all project team members have the tools and training necessary to perform effectively.
• Record, track, and communicate project issues, risks, changes, and status complying with PMO standards.
• Drive all project-related tasks and work streams to successful completion.
• Develop and maintain up-to-date detailed project schedules and work plans.
• Monitor critical project milestones, identifying and mitigating risks and issues.
• Proactively address project risks and issues following procedural guidelines.
• Assess project performance and implement changes as necessary to ensure the projects remain within budget, schedule, and scope.
• Communicate project status to all stakeholders and leadership in an accurate and timely manner.
• Develop and maintain a productive working relationship with project sponsors, vendors, and key stakeholders.
• Prepare all project documentation ensuring accuracy and completeness.

Qualifications

Minimum

• 5 years’ experience managing one or more moderately complex IT product/software development cycles/projects.
• Proven expertise in leading ServiceNow implementations, specifically in ticketing systems, incident management, and service request management.
• Excellent communication (verbal and written) and adept presentation skills.
• Understanding of IT roles and responsibilities.
• Advanced understanding of project management principles and methodologies.
• Experience working in a PMO environment as Project Lead or Project Manager on medium to complex projects.
• Advanced PM knowledge and technical competence.

Desired

• Experience managing projects for implementing and upgrading collaboration tools (Zoom, Office360, Slack, Box, Lucid, etc.).
• Proficient in using Project management tools e.g. Smartsheet, Anaplan.
• Experience in managing resource plans and resource balancing across projects and programs.
• Project Management Professional (PMP) certification from PMI.