ServiceNow Enterprise Solutions Manager

Job Description

We are seeking a seasoned professional to manage our ServiceNow implementation and lead the stewardship of the platform across the enterprise. This role involves overseeing the cohesion of multiple technology/service modules and serving as the guiding light for the ServiceNow platform.

The successful candidate will balance priorities, negotiate deliverable expectations, ensure teams deliver functionality according to milestones, and maintain ongoing dialogue with key stakeholders. Please note, this role offers a flexible work arrangement, but the candidate should be local to the Washington DC metro area. Responsibilities

• Support portfolio work, facilitate training, and promote adoption of the ServiceNow product stack.
• Manage workflow alongside project owners and stakeholders to ensure backlog readiness.
• Define a clear, big-picture, product-based roadmap.
• Develop progress reports for leadership and stakeholders.
• Maintain and communicate the product vision and roadmap.
• Manage expectations during platform development, module rationalization, and requirements gathering.
• Lead end-to-end implementation and operationalization of ServiceNow, ensuring compliance with standards and business processes.
• Identify and communicate risks, developing mitigation strategies.
• Partner with solution architects to identify technical requirements and solutions.
• Guide configuration and deployment of ServiceNow solutions.
• Act as escalation point for issues and problems. Requirements
• Bachelor's degree in information technology, computer science, business administration, or related field, or equivalent experience.
• 5 years of hands-on experience managing a ServiceNow Agile development team, with responsibility for daily management, ensuring project milestones are met on time and within budget.
• 3 years of experience in Agile Methodology (SAFe, Scrum, Kanban).
• 5 years of experience working with clients to solve business problems using technology and data-driven techniques.
• 5 years of experience in ServiceNow platform development in an enterprise environment.
• Strong domain expertise in ServiceNow applications: SPM, HAM, IRM, SecOps, and Performance Analytics. Desired Skills & Qualifications
• Proven ability to deliver excellent customer service.
• Ability to apply critical thinking and curiosity to distill functional requirements from business systems managers and users.
• Excellent communication skills, capable of translating technical concepts into understandable narratives.
• Ability to present complex data visually in an intuitive manner.
• Leadership skills to guide small teams effectively.
• Self-directed project management capabilities.
• Ability to thrive in a fast-paced environment. Additional Information
• Candidates must be authorized to work in the US.
• Complete background checks are required, including criminal, education, professional certifications, employment, and credit history.
• This is a full-time W2 position.
• No agencies, third parties, or corp-to-corp applications accepted.