Enterprise ServiceNow Strategist

Job Title

A visionary and experienced ServiceNow Product Manager/Owner is sought to lead the next phase of our ServiceNow journey. This role requires a leader who can shape vision, plan roadmaps, and execute ServiceNow implementations that align with our mission. ">

• Lead, manage and contribute to building a team of ServiceNow Professionals ensuring clear role expectations, performance standards, and professional growth.
• Lead ServiceNow platform initiatives and projects, overseeing all aspects of scoping, design, implementation, user training, and value realization.
• Serve as a key liaison between technical teams, business stakeholders, and leadership. Effectively communicate project status, risks, and outcomes to stakeholders.
• Develop, enhance, and oversee an effective platform governance framework, including processes for demand management, roadmap planning, and prioritization.
• Evaluate and assess new platform features and their benefits, ensuring alignment with the Laboratory's business objectives.
• Work with process Owners/Managers to prioritize requirements and manage the product backlog. Requirements

The ideal candidate will possess:

• Strong communication skills to include the ability to lead discussion and guide a group to smart decisions even when you are not the subject matter expert.
• Strong emotional intelligence as it relates to both self and social awareness as well as applicability to organizational change management.
• High degree of organization, individual initiative and personal accountability and a results-driven mindset.
• Cultivate an open and collaborative work environment that effectively integrates on-site and remote team members.
• Expert-level knowledge of the ServiceNow platform and its ecosystem.
• Demonstrated ability to think strategically, with a proven track record of aligning initiatives and solutions to organizational goals, anticipating future challenges, and identifying opportunities for innovation and growth. Preferred Qualifications

The following qualifications are preferred but not required:

• ServiceNow Certified System Administrator or Implementation Specialist.
• Project Management Professional (PMP), PMI-ACP, or PRINCE2 certification.
• ITIL v4 Foundation Certification and/or Strong knowledge of ITIL.
• Experience with Business Transformation or Agile implementations. Benefits

As an employee of MIT, you can enjoy the following benefits:

• Comprehensive health, dental, and vision plans.
• MIT-funded pension.
• Matching 401K.
• Paid leave (including vacation, sick, parental, military, etc.).
• Tuition reimbursement and continuing education programs.