IT ServiceNow Platform Support Specialist

beBeeServiceNow

beBeeServiceNow

Seattle, WA

Posted 13 days ago


Job Title: IT ServiceNow Platform Support Specialist About the Role

We are seeking an experienced IT ServiceNow platform support specialist to join our team. The ideal candidate will have a strong background in IT service management, excellent problem-solving skills, and the ability to work independently. Key Responsibilities

  • Platform Configuration: Configure and maintain the ServiceNow platform to ensure optimal performance and functionality.
  • User Support: Provide ongoing support and troubleshooting for ServiceNow platform issues, resolving incidents, problems, and catalog tasks related to ServiceNow.
  • Development: Work on development projects as assigned by the Deputy Director, developing requested functionality with the ITSM modules (Incident, Request, Changes, etc.).
  • Documentation and Knowledge Transfer: Document development work in assigned agile stories and capture resolution or closure notes in incidents, problems, and catalog tasks. Requirements
  • Experience: At least years of experience in ServiceNow development, with a focus on IT service management.
  • Licenses/Certifications: ServiceNow Certified System Administrator Certification is required. Benefits

As a member of our team, you will enjoy a dynamic and supportive work environment, with opportunities for professional growth and development. Additional Information

This position will be performed via a remote office and may require standing, walking, bending, reaching, stooping, and lifting of objects up to pounds.

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