ServiceNow Product Consultant (Risk, Compliance & Security)

Responsibilities Include

• Lead short term ServiceNow consulting/advisory assignment in the customer environment to:
• Lead discovery effort to design an approach and roadmap of Risk Management, GRC, TPRM using ServiceNow Integrated Risk Management (IRM) product suite
• Lead assessment of current ServiceNow IRM implementation and set up to recommend gaps, improvement areas, best practices, continual transformation.
• Work As a solution consultant and lead architect for ServiceNow Integrated Risk Management (IRM) product suite implementation
• Support presales and solutioning effort (Crafting solution content and presenting to customer) for RFP’s, proactive opportunities, as an SME in the ServiceNow Integrated Risk Management (IRM) product suite
• Develop a comprehensive thought leadership strategy with ServiceNow at the core and aligned with Business objectives and Industry trends.

Other Responsibilities

• Stay current on competitive analysis and market differentiation (Ex: Battle Cards)
• Conduct research to identify topics that resonate with the Customers and thereby develop solutions.
• Create solution collaterals, collaborate with delivery to create case studies.
• Contribute with offering maturation and new offering ideas.
• Leverage BFSI business case expertise to articulate ways in which the Now platform will drive competitive advantage for their business.
• Represent TCS in partner events.

Qualifications

• 8+ years of experience in Solution consulting/advisory & Architecture and at least 5+ years of ServiceNow Product experience.
• Extensive experience with ServiceNow platform, specializing in in ServiceNow Integrated Risk Management (IRM) module - at least one design, architecting and implementation of IRM solutions including Risk Management, Policy & Compliance Management, TPRM, Audit Management, etc.
• Strong background in solution architecture and technical design, with a focus on Risk Management including Customize risk assessment methodologies, risk scoring models, and compliance controls based on regulatory requirements.
• Experience in guiding stakeholders on risk response strategies (mitigate, accept, transfer, avoid) and automation of risk workflows.
• Strong understanding of Governance, Risk and compliance domain knowledge and business processes and the ability to translate these into technical solutions. Strong understanding of BFSI regulatory and compliance requirements
• Prior experience of working on any one of the Risk management platforms ex: Logic Manager, IBM OpenPages GRC, MetricStream
• Ability to connect seamlessly with functional and technical customer SME’s
• Balanced knowledge of technology and domain
• Candidates with the following Certification & Credentials will be preferred
• ServiceNow CSA
• ServiceNow CIS – IRM
• TOGAF or equivalent architecture framework
• Working with Business Analysts on technical stories, ensuring timely delivery during Sprint cycles

Soft Skills

• Technologist at heart and quick learner
• Ability to work as Individual Contributor as well as leader, navigate through matrix environment and ambiguous situation.
• Excellent communication skills, both written and verbal, ability to work effectively in virtual teams across multiple locations.
• Self-starter, good interpersonal skills, ability to lead customer meetings and build customer confidence. Open to travel.
• Self-starter, Team Player and motivated

Preference will be given to associates with

• Banking, Financial Services and/Insurance Background
• Strong experience with ServiceNow non-IT products in addition to IRM (ex: SecOps, FSO etc.)
• Experience working with Archer Platform
• Experience in ServiceNow Scripting using JavaScript, HTML, CSS, XML and REST/SOAP Web Services.
• Working knowledge of integrations (Rest ,SOAP, JSON, e-bonding, XML, SNMP, Web API/Web Services) and GenAI & AI Agents (Now Assist) / Virtual Agent.

Salary Range: $96,900-$155,200 a year