ITSM ServiceNow Expert

ServiceNow ITSM Professional

We are seeking a highly skilled ServiceNow ITSM professional to join our team. The ideal candidate will have extensive experience in managing and maintaining large, enterprise systems in complex, matrixed organizations.

The ServiceNow ITSM professional will be responsible for formulating and defining specifications and modifications for the ServiceNow platform in terms of business needs and applying that to Enterprise organizational objectives.

• Provide technical leadership for planning, designing, upgrading, installing, testing, implementing, documenting and maintaining the ServiceNow platform.
• Evaluate ServiceNow platform performance, isolate and debug software problems and make recommendations for problem resolution.
• Lead on-shore and off-shore teams to complete agile-based deliverables as assigned by engagement leadership during project execution. Required Skills and Qualifications:
• Minimum five years of recent experience managing and maintaining large, enterprise systems in complex, matrixed organizations.
• At least three years of experience directly managing the ServiceNow platform with an extensive focus on ITSM, ITOM and IRM.
• Bachelor's degree from an accredited college/university or a minimum eight years equivalent work experience.
• ServiceNow System Administration Certification and ITIL Certification is preferred. Benefits:

We offer a comprehensive compensation and benefits package, including medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health.

Additional details about our benefits can be found on our website.