Expert ServiceNow Data Modeler

Job Title: ServiceNow Technical Architect \

We are seeking a seasoned ServiceNow Foundation Data Architect to lead the design, governance, and implementation of a standardized data model across our ServiceNow platform. \

The ideal candidate will have deep technical expertise in ServiceNow, a solid understanding of enterprise architecture principles, and a proven track record of delivering CSDM-aligned data strategies that enable robust CMDB health, service mapping, and platform-wide governance. \Key Responsibilities: \ \

• Define and govern the ServiceNow Foundation Data model (companies, locations, cost centers, departments, users, groups, etc.).\
• Design and implement CSDM-compliant data models to support ITSM, ITOM, APM, SecOps, and other modules.\
• Act as a key advisor for CMDB health, data integrity, and CI class modeling based on CSDM best practices.\
• Collaborate with ServiceNow product owners and stakeholders to define data ownership, lifecycle, and integration strategies.\
• Review, evaluate, and recommend improvements to existing ServiceNow architecture, focusing on data model alignment.\
• Partner with integration architects and developers to ensure external data sources feeding into the CMDB align with CSDM and Foundation Data standards.\
• Lead CSDM enablement sessions, data workshops, and training for internal teams and stakeholders.\
• Establish governance models for data ownership, stewardship, and compliance.\
• Define and track KPIs related to CMDB health, data quality, and model compliance using dashboards and Performance Analytics.\
• Stay current with ServiceNow releases and CSDM roadmap updates, and drive adoption of new capabilities.\
• Develop and maintain technical documentation for Foundation Data and CSDM. \Required Skills & Qualifications: \ \
• Bachelor's degree in Computer Science, Information Systems, or related field; Master's degree preferred.\
• 10+ years of ServiceNow experience, including at least 5+ years in a Technical Architect role.\
• Deep knowledge of ServiceNow CSDM, CMDB, and Foundation Data constructs.\
• Experience implementing and governing Foundation Data across large enterprise environments.\
• Proficient with ServiceNow modules such as ITSM, ITOM, APM, and SAM.\
• Strong understanding of data modeling, relational data concepts, and service mapping.\
• Hands-on experience with Discovery, IntegrationHub, MID Servers, and 3rd-party integrations.\
• Familiarity with frameworks like ITIL, TOGAF, and COBIT.\
• Excellent stakeholder communication, documentation, and presentation skills. \Preferred Qualifications: \ \
• ServiceNow Certified System Administrator (CSA)\
• ServiceNow Certified Implementation Specialist (CIS) CSM, ITSM, or CMDB\
• ServiceNow Certified Application Developer (CAD)\
• ServiceNow CSDM and CMDB Health certifications or trainings\
• Experience with Performance Analytics and/or Reporting tools \