ServiceNow/Jira Administrator

Job Purpose:The ServiceNow Architect is responsible for managing integrations with internal systems, as well as developing and deploying enterprise business solutions on the ServiceNow platform.

The ServiceNow architect also assists in overseeing the SNC Governance team and ensures best practice implementation and consistency in cross-team development initiatives. This position will also include Jira integration and development efforts. Role and Responsibilities

• Assist current Architect in implementing out of box ServiceNow applications, including last mile configurations.
• Create new and support existing integrations between ServiceNow and other internal systems, utilizing SOAP/REST API, Web Services, XML parsing, etc.
• Build custom applications as needed by the company, where a solution cannot be met with out of box or customized ServiceNow solutions.
• Assist with platform upgrades and peer review of key update sets to production.
• Coordinate with ServiceNow partners as needed for outsourced work.
• Provide development efforts and integration with the current Atlassian Jira environment (training provided as needed).
• Provide support for existing Atlassian environment, including Jira administration and development (training provided as needed).
• Administer Scrum/SDLC implementation in ServiceNow.
• Define and enact standards for implementations in ServiceNow to ensure consistency and supportability of customizations.
• Provide internal training to department level ServiceNow admins and developers.
• Translate non-technical resources' business requirements into ServiceNow requirements and develop a fully functioning solution.
• Utilize ServiceNow Implementation experience, Out-of-box Applications and Custom Application Development.
• Be very comfortable with Client and Server Side JavaScript, LDAP integrations, HTML, CSS, Apache Jelly, etc.
• Have deep technical knowledge of ServiceNow and familiarity with the ServiceNow GlideRecord API.
• Understand Best Practices - ITIL Framework (Incident, Problem & Change Management, etc.). Qualifications and Education Requirements
• Bachelor's degree in software engineering or related field.
• 3+ years of ServiceNow administrator or developer experience.
• 3+ years software development experience (or scripting in an object oriented scripting language).
• 2+ years experience with API integrations.
• ITIL v2 or v3 Foundation Certification is recommended.
• Ability to communicate clearly and competently to technical teams and executive teams.