ServiceNow Lead Developer/ Architect with FSM

Technified Solutions Inc
Arlington, VAPosted 1 day ago
Must Have Skills – Servicenow ITSM
Skill 2 – Yrs of Exp – FSM
Skill 3 – Yrs of Exp – APM
Skill 4 – Yrs of Exp - IOT Integration
Required Skills and Experience:
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Technical Expertise in ServiceNow FSM: Extensive experience with the Field Service Management module, including Dispatch Console, Mobile App for FSM, Work Order Management, and Inventory.
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ServiceNow Platform Knowledge: Proficiency with ServiceNow platform components such as ITSM, CSM, ITOM, and Asset Management, as well as CMDB and integrations.
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Scripting and Development: Strong skills in JavaScript, AngularJS, and ServiceNow scripting, including business rules, client scripts, and UI policies.
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Integrations: Hands-on experience with REST, SOAP, and APIs, integrating FSM with other platforms (e.g., ERP, IoT).
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ServiceNow Certifications: CSA (Certified System Administrator) and CAD (Certified Application Developer) are required. FSM-specific certifications are a plus.
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Field Service Industry Knowledge: Understanding of field service workflows, scheduling, inventory management, and resource allocation.
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Project Management and Agile Methodology: Familiarity with Agile frameworks and experience leading or managing ServiceNow projects.
Key Responsibilities:
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Solution Architecture and Design o Lead the architecture and design of ServiceNow FSM solutions, aligning with business requirements, industry standards, and best practices. o Translate business needs into technical specifications, workflows, and integrated solutions. o Design and implement efficient workflows, resource allocation, and technician scheduling to optimize field operations.
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FSM Module Expertise to Serve as the subject matter expert for the FSM module, advising on capabilities, limitations, and configuration options.
o Configure FSM applications, including Dispatch Console, Work Order Management, Asset and Inventory Management, and Mobile App setup. o Ensure robust integration of FSM with other ServiceNow modules like ITSM, CSM (Customer Service Management), and Asset Management.
- Technical Implementation and Customization o Implement and customize ServiceNow FSM solutions, including scripting, configuration, and integration with external systems (ERP, CRM, IoT platforms).
o Develop custom workflows, automation, and mobile functionality for field technicians to improve the end-to-end FSM experience. o Provide guidance on JavaScript, AngularJS, REST, SOAP, and other relevant scripting and integration technologies.
- Performance Optimization and Best Practices
o Conduct performance testing and optimization to ensure the FSM module operates efficiently and meets service level agreements (SLAs).
o Identify and address performance bottlenecks, ensuring scalability and reliability for high-volume field service operations.
o Establish and enforce best practices for ServiceNow FSM implementations, including data model design, security, and change management.
Preferred Qualifications:
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Experience with IoT integrations in FSM to enhance asset monitoring and predictive maintenance.
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Experience with ServiceNow Application Portfolio Management (APM) and Performance Analytics to measure FSM outcomes.
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ServiceNow Certified Implementation Specialist – FSM or other relevant ServiceNow certifications.
Key Competencies:
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Strong analytical and problem-solving skills.
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Excellent communication and interpersonal skills, able to engage effectively with both technical and business stakeholders.
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Proven ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
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Detail-oriented with a focus on delivering high-quality, scalable solutions
