Developer, ServiceNow HR Service Delivery

Job Description

This key IT and HR team technical member will lead activities related to the overall system design and development for ServiceNow HR Service Delivery (HRSD). They will guide the team in ongoing system maintenance, partnering closely with internal technical teams, HR process owners, vendors, and end users.

The HRSD expert will research and drive innovative initiatives to enhance the ServiceNow products and tools to facilitate platform maturing. Key Responsibilities

• Perform requirements gathering, functional and technical design, development, testing, deployment, and operational support activities in support of the HR Service Delivery module in ServiceNow.
• Support Employee Central, the Knowledge Base (KB), Case Management, custom forms, and custom workflows.
• Design and develop reports and dashboards in ServiceNow using reporting tools and performance analytics.
• Manage application-related objects like chat, virtual agents, notifications, and surveys.
• Develop and support integrations to and from ServiceNow HRSD.
• Manage security roles, assignment groups, and skill assignments.
• Define and perform testing required to keep environments up to date on latest ServiceNow releases. Requirements
• 5 years development experience.
• 2 years' experience in a technical role supporting ServiceNow.
• Diversified experience in analysis, design, development, testing, implementation as a Developer of ServiceNow and ITIL processes.
• Successful history of collaboration with teams that deliver on operational priorities.
• Strong written and verbal communication skills.
• Ability to work in a virtual, global team environment.