ServiceNow Developer/Administrator

We are seeking a highly motivated and skilled ServiceNow Administrator to join our dynamic IT team This role offers the opportunity to be a key contributor in upgrading our ServiceNow platform to Xanadu and supporting core ITSM processes including ITIL-based Incident Management, Service Requests, Problem Management, Discovery, and Vulnerability Management You will play a pivotal role in ensuring the platform operates smoothly, securely, and effectively, enabling our teams to deliver exceptional service

W2 only no C2C or third-party candidates.

• Lead and support the upgrade of ServiceNow for point releases and upgrades, ensuring seamless transitions with minimal disruption
• Manage and configure the ServiceNow platform, including core modules such as Incident Management, Problem Management, Discovery, and Vulnerability Management
• Perform regular platform maintenance, including monitoring, troubleshooting, and resolving issues
• Collaborate with stakeholders to identify and implement enhancements to improve workflow efficiency and user experience
• Maintain data integrity within the ServiceNow platform by regularly auditing and updating configuration and asset information
• Design, develop, and implement new features or solutions that align with business needs
• Provide end-user training and support to maximize platform utilization
• Stay current with ServiceNow best practices, tools, and emerging features to ensure the platform remains optimized and secure
• Maintain integration between ServiceNow and ClickSend e-mail to phone integration
• Problem Analysis including repeat incident analysis and resolution tracking
• Report creation and data gathering for external and internal audit

Required Skills and Qualifications:

• Proven experience as a ServiceNow Administrator, with hands-on expertise in ITSM modules
• ServiceNOW Certified System Administrator Vancouver
• Bachelor s degree is required for this role
• Strong understanding of ITIL frameworks and best practices
• Experience in ServiceNow Discovery and Vulnerability Management modules
• JavaScript programming is required
• Familiarity with ServiceNow upgrade processes, with specific experience upgrading to Xanadu or other recent versions
• Solid knowledge of platform configuration, scripting, workflows, and integrations
• Excellent analytical, problem-solving, and communication skills
• Must be a self-starter and able to work with the Business