ServiceNow GRC Developer

Job Description:

Role – ServiceNow GRC Developer

Location:- Alpharetta, GA (Onsite)

Key Responsibilities:

• Design, develop, and implement ServiceNow solutions focusing on core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog and FSO.

• Customize and configure forms, workflows, business rules, UI policies/actions, client scripts, and notifications in line with business requirements.

Required Skills and Experience:

• 5+ years of hands-on development experience on the ServiceNow platform.

• Strong experience with ServiceNow ITSM suite and implementation/customization of at least 2-3 core ITSM modules.

• Experience in Financial Services Operations (FSO) module implementation.

• Proficient in JavaScript, Glide APIs, and ServiceNow development frameworks.

• Expertise in Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies.

• Working knowledge of Service Catalogs, Record Producers, and Request Workflows.

• Working knowledge of Service Portal and Employee Center.

• Experience with CMDB configuration and maintenance.

• Experience integrating ServiceNow with third-party systems using REST/SOAP, MID Server, or Integration Hub.

• Familiar with ATF (Automated Test Framework) and ability to develop test scripts for regression and unit testing.

• Strong understanding of ITIL V3/V4 processes.

• Understanding of Financial Services Operation processes.

• Ability to troubleshoot issues and debug complex scripting.

• Experience working in Agile/Scrum environments.

Preferred Qualifications:

• ServiceNow Certified System Administrator (CSA) – Mandatory

• ServiceNow Certified Implementation Specialist – ITSM – Preferred

• ServiceNow Financial Services Operations (FSO) for Implementers – Preferred

• Experience with Service Portals and Employee Centre - Preferred

• Experience with Scoped Applications, and UI Builder – a plus

• Knowledge of Performance Analytics and Reporting in ServiceNow – a plus

• Familiarity with DevOps and CI/CD pipelines in the ServiceNow ecosystem – a plus

Soft Skills:

• Excellent communication and interpersonal skills.

• Analytical mindset with strong problem-solving ability.

• Self-motivated, detail-oriented, and able to manage multiple tasks.

• Team player with a collaborative attitude and willingness to mentor junior developers.

• Willingness to work in alternate shift.