IT Program/Project Management Director

Who you are

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
• 15+ years in Program/Portfolio Management within enterprise software, leading large-scale, high-impact initiatives
• Extensive experience in digital customer experience, digital learning, and platform-based transformation programs
• Proven success leading in complex, matrixed environments and influencing across all organizational levels
• Deep expertise in Agile, Kanban, Scrum, SAFe, and hybrid methodologies, with ability to establish governance and execution frameworks
• Skilled in strategic planning, OKRs, KPI tracking, value realization, and executive-level communications
• High energy, adaptable, and self-motivated with a passion for driving innovation and continuous improvement
• Hands-on experience with the ServiceNow platform highly preferred
• Background in Engineering or Product Management is a strong plus
• Strong business acumen with exceptional communication, leadership, and stakeholder engagement skills

What the job involves

• Come join the Digital Technology IT PMO team and work with a talented group of Program Managers and Scrum Masters leading ServiceNow transformation programs
• This team is responsible for driving, through best-in-class program management, enterprise initiatives that enable ServiceNow Sales, Marketing, Services and Channel businesses with advanced technology and analytics
• As a member of the DT PMO team, you will be instrumental in delivering some of the most innovative and cutting-edge technologies, products to market
• We are truly a team, supporting each other and celebrating our successes!
• This position reports to the Senior Director PMO - Portfolio Management
• Drive Strategic Programs: Drive complex, mission-critical programs from concept through implementation, aligning with business objectives, OKRs, and value realization
• Executive Collaboration & Communication: Partner with cross-functional leaders across business, product, and technology. Deliver crisp, actionable updates and facilitate decision-making at the executive level
• Agile & Scaled Agile Execution: Apply SAFe/Agile standards across multiple teams including product, design, and engineering. Coach teams on Agile best practices and foster a culture of continuous improvement
• Operational Excellence: Define and implement governance and operating models, manage risks and dependencies, ensure delivery quality, and promote best practices and documentation standards
• Data-Dedicated Leadership: Create dashboards, analyze trends, and generate actionable insights. Leverage tools and AI to enhance reporting, planning, and workflow optimization
• ServiceNow & Digital Enablement: Collaborate with product leaders to convert vision into roadmaps powered by ServiceNow. Guide teams on backlog management, tooling, and digital experience improvement

Benefits

• Commuter benefits
• Annual learning stipends
• Work from home opportunities
• Generous family leave
• Matched donations
• Flexible PTO
• 401(k) matching
• Paid volunteer time