ServiceNow Solutions Architect

Is this role right for you?

In this key technical architect position, you will play a crucial role in the design and implementation of complex ServiceNow solutions.

• Participate in process flow analysis and redesign to optimize business processes.

• Provide architectural and technical direction for design and implementation, ensuring alignment with customer requirements.

• Conduct custom or out-of-the-box demonstrations as required to showcase ServiceNow capabilities.

• Leverage subject matter expertise and industry best practices to drive innovation and excellence in ServiceNow implementations.

• Develop detailed functional design documents that accurately capture customer needs and requirements.

• Collaborate with other technical architects to create comprehensive technical specifications for custom development and systems integration projects.

• Contribute to effort estimates and participate in discussions to ensure accurate project planning and execution.

• Stay current with ServiceNow knowledge through self-study, training, and hands-on experience with various features and modules.

Do you have the skills to succeed in this role? We're looking for someone who is self-motivated, with a proven track record in ServiceNow technologies, and comfortable working in a dynamic technical environment with a rapidly expanding customer base.

What are we looking for in a candidate?

• A Bachelor's degree in Computer Science, MIS, or equivalent, with a strong foundation in software development and architecture.

• Advanced experience with ServiceNow Application Portfolio Management (APM) and Service Mapping application/modules, including TRM and TPM.

• Hands-on experience with ServiceNow APM and Service Mapping configuration/implementation, custom development, and scoped applications.

• Proficiency in client-side development, including UI Policies, Client Scripts, AJAX, and related technologies.

• Experience with server-side development, including Glide Server APIs, Business Rules, Script Includes, and related technologies.

• Strong presentation and communication skills, with the ability to understand business requirements and convert them into solution designs.

• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture, and experience managing expectations and priorities.

• Familiarity with project methodologies and the ability to work on multiple projects with varying complexity.

• 5-7 years of relevant experience in professional services or customer support operations.

• 3-6 years of ServiceNow systems integration and/or implementation experience.

• Proven solutions consulting experience and the ability to simplify complex solutions.

• Good understanding of the Common Service Data Model (CSDM) and ServiceNow certifications, such as CSA, CAD, APM, and Service Mapping.

What benefits do we offer?

• Diversity, Equity, Inclusion & Allyship: We strive to create an inclusive culture where every employee can reach their full potential and feel respected and valued.

• Accessibility and Workplace Accommodations: We value diversity and provide opportunities for all employees to learn, grow, and participate through our Employee Resource Groups (ERGs).

• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.

• Competitive Rewards program, including bonus, flexible vacation, personal, sick days, and benefits from day one.

• Community Engagement: Opportunities for community engagement and belonging through programs like hackathons, contests, cooking with friends, and more.

Work arrangements: Hybrid