ServiceNow Project Manager/Business Analyst

Empowering Clients and People in a World of Change

We are the leading provider of professional services to the middle market globally. Our purpose is to instill confidence by empowering our clients and people to realize their full potential. Key Responsibilities:

• Develop and document improvement opportunities, including analysis and design solutions.
• Evaluate Service Management business processes, anticipating requirements and identifying areas for improvement.
• Document functional design, process flow diagrams, user stories, and gather feedback to influence solution design and approach.
• Stay up to date with the latest industry knowledge of Service Management and enhancements to ServiceNow functionality, making recommendations on how they can be used to improve business processes.
• Design and develop applications and add-ons for the ServiceNow platform, including configuring Workflow, Application UI, and Customizing ServiceNow applications.
• Perform enhancement requests, including changes to UI, system properties, foundation content, and modifications to existing workflow. Requirements:
• Bachelor's degree in Information Technology, Management Information Systems, Computer Science or related field and/or a technology-focused MBA or comparable experience.
• ITIL 4 Foundation Certification or higher.
• ServiceNow Certified System Administrator (CSA) certification.
• Minimum 2-4 years of previous experience delivering Information Technology Integration, Outsourcing, Performance Consulting or Management Consulting Services.
• Minimum 3 years of ServiceNow experience.
• Minimum 2 years of experience working in a large organization or professional services firm. Preferred Qualifications:
• ServiceNow Certified Implementation (CIS) certifications in one or more product lines.
• Involvement in implementation projects involving multiple ServiceNow applications and system integrations.
• Skills in workflow analysis, design, and process re-engineering principles.

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial, and community wellbeing.