ServiceNow Developer and Administrator

Job Title: ServiceNow Developer / Administrator

Location: Tallahassee FL

Duration: Long Term

Job Summary:

The Client is seeking a qualified and experienced ServiceNow Developer/Administrator to support the implementation, configuration, integration, and management of the ServiceNow platform. The ideal candidate must meet all minimum requirements and possess hands-on experience with designing and developing ServiceNow solutions while ensuring compliance with applicable State and Federal IT regulations.

Key Responsibilities:

• Configure, design, and develop custom workflows and applications within the ServiceNow Platform.
• Perform data extraction and conversion processes to support system integration and transformation projects.
• Integrate ServiceNow with Microsoft tools and other third-party systems.
• Develop and customize features using JavaScript, HTML, XML, JSON, and SQL.
• Populate the CMDB using Discovery and implement Service Mapping to visualize business services.
• Utilize Customer Service Management (CSM) and other ServiceNow modules to support end-to-end business processes.
• Collaborate with stakeholders including executive leadership, technical teams, and functional staff to define requirements and deliver solutions.
• Ensure compliance with State and Federal laws and regulations concerning information technology implementations.
• Implement security policies using ACLs, roles, groups, and authentication mechanisms.
• Design and configure custom email templates and performance tuning of the ServiceNow platform.
• Participate in project management activities and support procurement and contract monitoring processes when needed.

Required Qualifications:

• Minimum 3 years of hands-on experience configuring, designing, and developing in the ServiceNow Platform.
• Strong experience with data extractions and conversions.
• Familiarity with State and Federal IT compliance standards.
• Solid development experience in JavaScript, HTML, XML, JSON, and SQL.
• Experience integrating ServiceNow with Microsoft systems and third-party platforms.
• Hands-on experience with Discovery, CMDB population, and Service Mapping.
• Proficient in Customer Service Management (CSM).
• Excellent verbal and written communication skills; ability to communicate effectively with all levels of stakeholders.
• ServiceNow Certifications:
• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Knowledge of State IT requirements, including procurement and contract monitoring.
• Experience in project management methodologies and support.

Preferred Qualifications:

• 5+ years of experience in ServiceNow configuration and development.
• Additional ServiceNow Certifications:
• Certified Implementation Specialist – IT Service Management (CIS-ITSM)
• Certified Implementation Specialist – Customer Service Management (CIS-CSM)
• Experience with:
• Performance tuning of ServiceNow applications.
• Data security and protection strategies.
• Custom email template configuration.
• Implementing security policies using ACLs, roles, groups, and authentication mechanisms.

Desired Attributes:

• Strong analytical, problem-solving, and troubleshooting skills.
• Detail-oriented with a focus on delivering high-quality, scalable, and maintainable solutions.
• Ability to work both independently and as part of a collaborative team environment.
• Familiarity with agile methodologies and DevOps practices is a plus.