ServiceNow Tech Lead – SPM

Job Title: ServiceNow Tech Lead

Type: Contract

Duration: 12 months (renewable)

Location: Full Remote from Thane, India

Language Requirement: Fluent English

Experience Level: 8+ years (including 3+ years in SPM)

About the Role:

We are seeking experienced ServiceNow Tech Leads to join a global digital transformation initiative. This role is part of a core ServiceNow team focused on designing and implementing Order Management (OM) and Strategic Portfolio Management (SPM) solutions.

Key Responsibilities:

• Lead technical delivery and ensure adherence to best practices.
• Design and implement ServiceNow OM and SPM modules including simple and complex order capture and orchestration, Demand, Project, and Resource Management, EAP implementation, CSM Portal implementations, Integrations with third-party tools, and review and optimize existing implementations for performance, scalability, and maintainability.
• Translate user stories into ServiceNow features with minimal customization.
• Collaborate with architects and other tech leads to ensure cohesive solution design.
• Support junior and senior developers, providing guidance and hands-on assistance.

Required Qualifications:

• Bachelor's or Master's degree in Computer Science, Engineering, or related field.
• 8+ years of hands-on experience with ServiceNow, including 3+ years in SPM.
• Strong knowledge of Configuration Security Design Model (CSDM), Workspaces, UI Builder, Flow Designer, Service Catalog, PPM, Project Management, Demand Management, OKR, Integration Hub and scripted APIs, Portal management and customization.
• Excellent communication skills, including the ability to explain complex topics to non-technical stakeholders.
• Proactive, collaborative, and solution-oriented mindset.

Preferred Skills:

• Experience with Sales and Ordering processes.
• Familiarity with EAP and CSM modules.
• Technical assessment will be part of the selection process.

Team & Environment:

You will be part of a dynamic digital transformation team focused on delivering strategic priorities and enhancing enterprise digital capabilities. The team values speed, simplicity, collaboration, and continuous improvement.