ServiceNow ITOM

Job Summary:

We are seeking a highly skilled ServiceNow IT Operations Management (ITOM) specialist to join our team at LTIMindtree. The ideal candidate will have a minimum of 5 years of experience in IT Operations Management with a focus on CMDB Discovery, Service Mapping, Orchestration, and Event Management.

Key Responsibilities:

• Design and implement ITOM solutions in complex environments
• Deep understanding of ITOM tools and technologies, particularly in the ServiceNow platform or similar tools
• Strong knowledge of ITIL frameworks and best practices
• Proficiency in scripting languages, e.g., Python, PowerShell, and automation tools
• Well-versed with ServiceNow scripting, creation of custom patterns, tag-based discovery, and service maps
• Experience in resolving discovery issues, coordinating with various infra teams, and creating pattern-based tag-based service maps

Requirements:

• Minimum 5 years of experience in IT Operations Management
• Proven experience in designing and implementing ITOM solutions
• Technical skills in ITOM tools and technologies, ITIL frameworks, scripting languages, and automation tools
• Strong communication and problem-solving skills