EMEA ServiceNow Solutions Architect

ServiceNow Solution Expert

We're seeking an experienced ServiceNow expert to join our team. As a highly skilled professional, you'll be responsible for delivering high-quality solutions that meet the needs of our clients in the EMEA region.

As a ServiceNow Independent Consultant, you'll play a key role in understanding client requirements, designing tailored solutions, and ensuring effective ServiceNow implementation from start to finish. Key Responsibilities:

• Solution Design and Implementation: Lead the end-to-end implementation of ServiceNow solutions, including requirements gathering, design, configuration, testing, and deployment, specifically for EMEA clients.
• Platform Customization: Tailor ServiceNow modules to align with customer-specific needs, including ITSM, ITOM, CSM, GRC, and HAM, depending on project requirements.
• Consulting and Advisory: Provide expert-level guidance and consulting to clients, helping them leverage ServiceNow's capabilities to meet business goals and maximize ROI.
• Process Optimization: Analyze and optimize business processes to enhance the efficiency and effectiveness of the ServiceNow platform for each client.
• Collaboration: Work closely with stakeholders, including technical and non-technical teams, to ensure seamless project execution and optimal client satisfaction. Minimum Qualifications:
• ServiceNow Expertise: 5+ years of experience as a ServiceNow Consultant, with hands-on experience across core modules (ITSM, ITOM, GRC, and CSM). Experience in hardware or software asset management is a plus.
• Technical Skills: Proficiency in JavaScript, REST/SOAP integrations, and ServiceNow workflows and automations. Certified Implementation Specialist (CIS) certifications in relevant ServiceNow modules are strongly preferred.
• Project Management: Proven ability to manage multiple projects or tasks and prioritize effectively in a fast-paced environment.
• Communication: Strong written and verbal communication skills, with the ability to translate complex technical solutions to business stakeholders.
• Remote Collaboration: Experience working with clients within the EMEA region, with a proactive approach to communication and project updates.
• Language: English speaking is mandatory. Benefits:
• Remote-First Culture: Work from anywhere within the EMEA region, with flexibility in your schedule to maintain work-life balance.
• Collaborative Environment: Join a supportive team that values knowledge sharing and professional growth.
• Professional Development: Access to ongoing training and certification support to expand your ServiceNow expertise.
• Impact-Driven Projects: Work on high-impact projects that drive real change for our EMEA clients. Other Requirements:
• Certifications: ServiceNow Certified System Administrator (CSA) required; additional certifications (CIS in ITSM, ITOM, GRC, CSM, HAM, or similar) are highly advantageous.
• Any other EMEA language is preferred but not required.