Senior ServiceNow Solutions Architect

We are seeking a highly skilled and experienced professional to design develop and implement ServiceNow solutions ensuring seamless integration with existing systems and workflows.

The ideal candidate will have a deep understanding of ServiceNow best practices ongoing knowledge of the latest ServiceNow features and the ability to collaborate effectively with stakeholders and technical teams.

• Key Responsibilities:
• Design develop and implement ServiceNow solutions ensuring seamless integration with existing systems and workflows.
• Collaborate with stakeholders and technical teams to gather and analyze requirements.
• Customize and configure ServiceNow applications and modules as needed.
• Troubleshoot and resolve technical issues on the ServiceNow platform.
• Develop technical documentation and provide training to end-users.
• Participate in Agile and SAFe ceremonies and produce deliverables associated with goals to deliver value.
• Configure and maintain data integrations between ServiceNow and other systems.
• Perform system and integration testing with sample and live data monitor health usage and overall compliance of the application.
• Prepare and execute ServiceNow Automated Test Framework ATF test cases and test scripts.

Requirements:

• Bachelor's degree in a Technical or Business field.
• Minimum of 7 years designing ServiceNow architecture data designs or overall solution architecture implementer on a mature installation.
• Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of the latest ServiceNow features.
• Experience developing test scripts and plans.
• Experience working on an agile team.
• LDAP/Active Directory knowledge.
• Minimum of 4 year hands-on experience developing maintaining and administering one or more ServiceNow instances.
• Demonstrated knowledge of service management processes procedures and software including knowledge of ServiceNow.
• Self-motivated and able to work autonomously.
• Strong communication and collaboration skills.

Preferred Qualifications:

• ServiceNow Certifications CSA CAD CIS ITSM CIS ITOM and/or SecOps and/or SPM.
• Experience in a Managed Services environment.
• Working knowledge of configuration management and ITIL.
• ITIL 4 certification is an added advantage.

Skills:

Mandatory Skills: ServiceNow CMDB, ServiceNow ConnectedOps, ServiceNow CSM, ServiceNow DevOps, ServiceNow FSM, ServiceNow FSO, ServiceNow HRSD, ServiceNow ITAM-HAM, ServiceNow ITAM-SAM, ServiceNow ITOM-Discovery, ServiceNow ITOM-ServiceMapping, ServiceNow ITSM, ServiceNow-Event Management, ServiceNow-Healthcare & LS, ServiceNow-Legal, ServiceNow-Cloud Observability, ServiceNow-CustomApp Development, ServiceNow ITOM-Governance, ServiceNow ITOM-Cloud Insights, ServiceNow Integration Hub, ServiceNow-GRC/IRM, ServiceNow-TSM, ServiceNow-Public Sector, ServiceNow-SPM, ServiceNow SecOps, ServiceNow-Workplace, ServiceNow-RPA