Senior ServiceNow Governance, Risk, and Compliance Consultant

Job Title: Senior ServiceNow GRC Consultant

We are seeking a skilled and experienced Senior ServiceNow GRC Consultant to join our team. As a key member of our organization, you will be responsible for implementing and optimizing Governance, Risk, and Compliance solutions within the ServiceNow platform.

Key Responsibilities:

• Work with clients to understand their business needs and translate them into effective GRC processes and functionalities.
• Configure and customize the ServiceNow GRC applications, develop workflows, and integrate third-party systems.
• Provide expert guidance on best practices and offer innovative solutions to enhance risk management and compliance processes.
• Stay updated with the latest ServiceNow releases and features, continuously improving the GRC solutions, and contributing to a culture of operational excellence and continuous improvement.

What You'll Do:

• Work with the client using a future-focused mindset to understand their long-term Enterprise goals, design a roadmap, and communicate how the ServiceNow platform could move them towards their goals.
• Design technical architecture of ServiceNow GRC/IRM solutions, aligning with business objectives and industry best practices.
• Configure and implement ServiceNow GRC/IRM applications and modules, including Risk Management, Policy and Compliance Management, Vendor Risk Management, Audit Management, Business Continuity Management, and other related modules.
• Analyze business requirements for GRC/IRM processes, translating them into user stories with technical specifications.
• Work within an Agile framework, creating user stories, participating in sprint planning and retrospectives, and delivering solutions iteratively.
• Develop custom integrations between ServiceNow GRC/IRM and other systems using APIs and scripting.
• Conduct thorough testing of configurations and customizations.
• Provide ongoing support and maintenance for ServiceNow GRC/IRM solutions, troubleshooting issues and implementing enhancements.
• Identify improvement opportunities using ServiceNow and recommend and implement process improvements.
• Provide technical expertise on ServiceNow GRC/IRM capabilities and best practices to business stakeholders.
• Mentor and train other team members on ServiceNow GRC/IRM functionalities and best practices.

Requirements:

• Bachelor's degree in IT, Computer Science, IS, or a business-related field or equivalent professional experience.
• 4+ years of ServiceNow experience, including custom development, configuration.
• 2+ years of ServiceNow GRC/IRM experience.
• High proficiency in ServiceNow scripting (JavaScript, Business Rules, Script Includes, Flow Designer, UI Builder for Workspaces, etc.).
• Strong understanding of GRC/IRM best practices and frameworks (e.g., ISO 27001, NIST, COBIT).
• Experience with ServiceNow integrations using APIs (REST, SOAP).
• Excellent communication, interpersonal, and presentation skills.
• Business Process and Solution design experience is a plus.
• Certified ServiceNow GRC Professional or Certified Implementation Specialist - Risk and Compliance.
• Certified System Administrator (CSA) – Preferred.
• Certified Application Developer (CAD) - Preferred.

About Us:

We are a human-centric technology consulting company that leads with outcomes to bring more value to our clients and communities.

Benefits:

We offer competitive compensation, flexible work arrangements, and a range of benefits to support your well-being and career growth.

EEO and Accommodations:

We are an equal opportunity employer and welcome applications from qualified individuals with disabilities. Reasonable accommodations are available during the selection process.