Lead ServiceNow Developer || NC :: AZ :: TX || (Hybrid)

Role: Lead-Level SNOW Developer

Location: Charlotte, NC or Chandler, AZ or Irving, TX (3x a week onsite)

2-year contract

Must Have: CSA and CAD (or be able to obtain the CAD in 1-2 months after offer)

• Job Description:

This team is looking for a highly experienced and certified Lead ServiceNow Developer to architect, lead, and evolve our enterprise ServiceNow platform. This role requires deep technical expertise in ServiceNow development, CMDB/CSDM strategy, and advanced platform capabilities. The ideal candidate will bring hands-on experience with cutting-edge ServiceNow features and a proven ability to lead technical teams and strategic initiatives.

• Day to Day:
• Lead the design and development of complex ServiceNow solutions, including custom applications and integrations
• Implement Discovery Patterns to enhance CMDB accuracy and automation
• Deploy and manage IntegrationHub spokes and Service Graph Connectors to support enterprise integrations
• Drive CMDB and CSDM alignment across business units, ensuring data quality and model compliance
• Collaborate with infrastructure, security, and application teams to support SACM and SPM initiatives
• Provide technical leadership and mentorship to junior and mid-level developers
• Conduct code reviews, enforce development standards, and ensure platform scalability
• Troubleshoot and resolve high-impact platform issues and performance bottlenecks
• Participate in strategic planning sessions to align ServiceNow capabilities with business goals
• Stay current with ServiceNow releases and recommend adoption of new features and best practices
• Top Requirements:
• 6+ years of ServiceNow development experience, including:
• Scoped Applications, Flow Designer, and Glide scripting
• REST/SOAP APIs and external system integrations
• Business Rules, UI Policies, Client Scripts
• Service Catalog and Request Management
• CMDB and Discovery
• Advanced ServiceNow platform capabilities:
• Designing and building custom Discovery Patterns
• Implementing IntegrationHub and Flow Designer integrations
• Deploying and configuring Service Graph Connectors
• Working with newer ServiceNow technologies that are not yet widely adopted in the industry
• CMDB and CSDM expertise:
• Leading CMDB maturity initiatives and governance
• Implementing and aligning with the Common Service Data Model (CSDM)
• Integrating CMDB with SACM and SPM modules
• Required Certifications:
• ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified System Administrator (CSA)
• Nice to Haves:
• Experience with Agile/Scrum methodologies
• Strong communication and stakeholder engagement skills
• Familiarity with BAM and enterprise asset management strategies