ServiceNow Business Automation Specialist

Improve business efficiency by automating IT service management workflows with our dynamic team.

This role is ideal for a skilled ServiceNow developer who can thrive in a collaborative environment and has a strong background in workflow configuration, technical business analysis, and automation of IT processes. Responsibilities:

• Configure and customize ServiceNow workflows to meet business requirements.
• Automate IT service management processes using ServiceNow or similar tools.
• Work closely with stakeholders to gather technical and business requirements.
• Identify areas for improvement in current processes and develop reports to measure effectiveness and efficiency.
• Communicate complex technical concepts clearly to non-technical stakeholders.

Our ideal candidate will have:

• 7+ years of technical business analyst experience.
• 3+ years of hands-on experience with ServiceNow workflow configuration.
• Proven experience in automating workflows in a service management platform.
• Deep understanding of ServiceNow and its application in workflow automation.
• Experience with IT Service Management tools, preferably ServiceNow.
• Strong technical problem-solving skills.
• Excellent communication skills.
• Bachelor's Degree in a related field.

Familiarity with ITIL/Service Management frameworks is also desirable.

• Ability to identify and eliminate non-value-added steps in workflows.
• Experience in defining KPIs and creating performance reports.

We offer a hybrid work arrangement with the flexibility to commute to Trenton, NJ as needed. Only W2 candidates will be considered for this role.

We are an equal opportunity workplace and welcome applicants from diverse backgrounds.