ServiceNow Admin

What Will You Do

• SME in ServiceNow administration, configuration, operations, and system applications.
• Working knowledge of Cisco Network architecture, and Windows and Linux operating system administration.
• Lead the effort to complete the population of the CMDB with Customer's IT CIs and assets – so that the Customer CMDB is complete (and then maintained for additions, etc.)
• Produce and develop reports for reporting IT inventory items from the CMDB for audits and management.
• Evaluate, enhance, and maintain existing configurations of the ServiceNow CMDB and ServiceNow Discovery applications, including workflows, as well as current connections between ServiceNow and other systems.
• Evaluate existing user roles and access and make recommendations on any changes to improve.
• Create, maintain, and enhance team Dashboards and reporting, including scheduled and custom reports, especially for CMDB and System Inventory.
• Create, maintain, and enhance future connections between ServiceNow CM managed applications and other systems.
• Maintain CM specific Forms, Reports, Views, Workflows, Groups and Roles.
• May assist with implementation of other ServiceNow applications and provide technical insight into design and support, while aligning to service management best practices.
• Provide administration, design and process documentation, and technical support of the CM managed ServiceNow applications.
• Use scripting tools and ServiceNow functionality to create scripts to automate routine tasks being done in ServiceNow.
• Document and communicate ServiceNow processes, operations, and capability information.

Qualifications You Must Have

Qualifications We Prefer

At Nightwing, we value collaboration and teamwork. You'll have the opportunity to work alongside talented individuals who are passionate about what they do. Together, we'll leverage our collective expertise to drive innovation, solve complex problems, and deliver exceptional results for our clients.

Thank you for considering joining us as we embark on this new journey and shape the future of cybersecurity and intelligence together as part of the Nightwing team.

Nightwing is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.