ServiceNow Business Transformation Specialist

Business Transformation Specialist

This is an exciting opportunity to join our organization as a Business Transformation Specialist. As a key member of our team, you will play a vital role in driving business improvement initiatives across the organization.

• Organize and facilitate process review sessions with subject matter experts and stakeholders to identify opportunities for improvement.
• Analyze complex business processes and systems to develop effective solutions that meet stakeholder needs.
• Collaborate with cross-functional teams to design and implement process improvements that drive business value.
• Map customer journeys to understand their needs and preferences, and design user experiences that meet those needs.
• Identify and document risks associated with business processes and develop mitigation strategies.
• Develop and review User Acceptance Testing (UAT) scenarios and scripts to ensure that new processes meet stakeholder requirements.
• Serve as a liaison between business stakeholders and technical teams to ensure successful implementation of process improvements.