ServiceNow IT Service Management Developer

Piper Enterprise SolutionsServiceNow IT Service Management Developer hybridColumbia, MD

Requirements of the ServiceNow IT Service Management Developer:

• Collaborate with stakeholders to research, analyze, and implement enterprise-wide solutions that align with organizational goals.
• Develop and enhance ITSM modules, including Incident, Problem, Service Request, Change, and Knowledge Management, as well as Self-Service Portals and SSO capabilities.
• Manage and maintain system components such as Forms, Reports, Views, Workflows, and Roles, ensuring operational integrity.
• Coordinate and execute application and platform upgrades, including thorough testing.
• Troubleshoot issues, automate tasks, and design solutions using ITSM modules and custom JavaScript.
• Coach and train colleagues, maintaining collaborative relationships to coordinate the development and maintenance of the ITSM system. Qualifications of the ServiceNow IT Service Management Developer:
• High School Diploma and 3+ years of experience as a ServiceNow Administrator/Developer in an enterprise environment.
• 5+ years of experience in IT Service Management Process, Design, and Administration (including the 3+ years as a ServiceNow Administrator/Developer).
• 3+ years of experience with RESTful or SOAP web services.
• 3+ years of experience with HTML and JavaScript.
• 3+ years of experience with key technologies relevant to ServiceNow integration solutions, including ServiceNow APIs, SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
• ServiceNow Certified Systems Administrator (CSA). Compensation of the ServiceNow IT Service Management Developer:
• Salary range: $130,000-$150,000 based on experience
• Comprehensive benefit package: Full Medical, Dental, and Vision, 401k w/ ADP, PTO, Sick Leave as required by law, paid holidays