ServiceNow Platform Expert

Job Summary

The ServiceNow Administrator plays a pivotal role in identifying business needs, analyzing processes, and recommending effective solutions to support organizational goals. Key Responsibilities

• Define and document customer business functions and processes.
• Collaborate with Process Owners and Managers to identify, define, and document business needs, objectives, current procedures, issues, input/output requirements, and system access levels.
• Administer the ITSM platform to ensure alignment with organizational requirements.
• Participate in system integration testing, user acceptance testing (UAT), and testing of new functionality.
• Provide technical assistance through training, mentoring, and coaching of professional and technical staff.
• Escalate issues to management as needed.
• Configure and maintain ITOM (IT Operations Management), HAM (Hardware Asset Management), and SAM (Software Asset Management) modules in ServiceNow.
• Perform system administration tasks such as user management, access control, and workflow automation.
• Support system upgrades, patch management, and performance tuning.
• Troubleshoot and resolve system errors and technical issues.
• Ensure adherence to ServiceNow best practices and organizational governance policies. Requirements Required Skills and Qualifications
• 4 years of experience with ITSM and at least one additional ServiceNow module (e.g., ITOM, HRSD, SPM, Source2Pay).
• ServiceNow Certified System Administrator (CSA) certification.
• Experience with Automated Test Framework (ATF).
• Exposure to ServiceNow App Engine and Flow Designer.
• Understanding of CMDB and Discovery.
• Familiarity with Agile/Scrum methodologies. Preferred Skills
• 4-year college degree or equivalent technical study.
• ITIL V4 Foundation Certification.