ServiceNow Business Analyst – Expert ITSM, CMDB, Discovery

Position: ServiceNow Business Analyst – ITSM, CMDB, Discovery

Client:Bank

Location: Onsite in San Diego,CA

Job Description:

We are looking for a highly motivated and hands-on ServiceNow Business Analyst to support a greenfield implementation of the ServiceNow platform. This role will focus on the ITSM suite, CMDB, and Discovery modules. The ideal candidate will have strong functional knowledge, excellent communication skills, and the ability to demonstrate business value through the platform.

Key Responsibilities:

· Act as the primary BA for the implementation of ITSM, CMDB, and Discovery modules in ServiceNow

· Collaborate with stakeholders to gather, analyze, and document business and technical requirements

· Work hands-on with the platform to test, validate, and demonstrate ServiceNow functionality

· Conduct demos and walkthroughs to showcase capabilities and value to business users

· Serve as a bridge between technical teams and business stakeholders

· Support UAT, training, and go-live activities

· Manage stakeholder expectations and provide regular updates

Key Requirements:

· Proven experience with ServiceNow ITSM, CMDB, and Discovery

· Hands-on experience testing and validating ServiceNow functionality

· Strong understanding of service management processes and workflows

· Excellent communication and stakeholder management skills

· Ability to articulate value and impact to business stakeholders

· Experience with greenfield ServiceNow implementations is a plus