Senior Software Engineer for ServiceNow Platform

ServiceNow Developer Job Opportunity

We are seeking a skilled ServiceNow Developer to join our team. The ideal candidate will have experience in developing, maintaining, and customizing ServiceNow applications, workflows, dashboards, and reports.

Main Responsibilities:

• Develop and maintain ServiceNow applications, workflows, dashboards, and reports.
• Configure and maintain the ServiceNow platform, focusing on WSD module and APIs.
• Manage incidents and requests via the platform.
• Collaborate with cross-functional teams to deliver solutions, improve processes, and provide technical support.
• Analyze system performance issues and implement corrective actions, identifying root causes.
• Conduct code reviews to ensure adherence to industry standards.
• Implement security policies using ACLs, roles, and groups.
• Document processes and technical solutions.
• Drive digital transformation and innovative solutions with clients.
• Develop application prototypes and Proof of Concepts on ServiceNow.
• Present technical solutions aligned with client business needs.
• Lead workshops on innovation, ideation, and solution development.
• Stay updated on ServiceNow product developments and external trends to expand platform use.

Required Skills and Qualifications:

• At least 3 years in ServiceNow development or similar roles.
• Proficient in ServiceNow scripting (JavaScript, GlideScript), web technologies, and APIs.
• Experience with ITSM and WSD modules.
• Knowledge of Citizen Development.
• Familiar with ServiceNow tools: Flow Designer, Studio IDE, Update Sets.
• Understanding of ServiceNow architecture, data models, and best practices.
• Experience with Service Portal and custom application development.
• Experience facilitating client workshops to advance initiatives.
• Knowledge of Agile and DevOps methodologies.
• Ability to lead multi-disciplinary teams and work efficiently in short timeframes.
• Knowledge of relational databases and ITIL processes.
• Analytical, customer-focused, quick learner, with strong communication skills and fluent English.

What We Offer:

• Permanent contract.
• Flexible schedule promoting work-life balance.
• Training and certifications through our partners.
• Home office options.
• Flexible benefits.
• Health insurance.
• Our commitment to social responsibility.

About Us:

We are a global digital company focused on enhancing Business Experience (BX) through customer-centric solutions, technology, data, and AI. With over 23 years of experience, we serve industries like Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel customer experiences. Client satisfaction is our priority, recognized with awards such as Salesforce Partner of the Year FY23. We believe in growth through people, guided by values of Talent, Flexibility, Commitment, and Innovation, growing together.