ServiceNow Developer - Cincinnati, OH

Qualifications

• Bachelor's Degree In information systems, computer science or commensurate selection criteria experience. (Required)
• Demonstrated advanced experience in ServiceNow IT Service Management (ITSM) Processes and Procedures (Required) and
• Proven experience in Software Development Life Cycle (SDLC) and knowledge of agile development and testing best practices from a Process Owner perspective (Required) and
• Proven experience coordinating multiple assignments simultaneously, and completing tasks accurately and on a timely basis with minimal supervision. (Required) and
• Demonstrated experience working independently with minimal supervision. Experience must include identifying and resolving problems, where decision-making and initiative are demonstrated. (Required) and
• Cite examples of self-motivation and experience working under limited supervision. (Required)
• Proven knowledge of ITIL process and framework and ability to identify project risks and gaps, developing creative and workable solutions to complex problems.
• Demonstrated excellent verbal and written communication skills and ability to convey information to stakeholders in a clear, accurate, focused and concise manner. Demonstrated ability to document procedures and activities in a manner that is understandable to others and prepared using a prescribed format, including elements of grammar, punctuation, diction and spelling proficiency that is appropriate to the intended audience.
• Proven ability to successfully and frequently interpret and communicate business needs among internal customers and external vendors in a clear, focused and concise manner (includes discussions, correspondence, reports, forms and bridge/conference calls).
• Demonstrated strong attention to detail with good organizational skills. Ability to continuously define problems, collect or interpret data, establish facts and draw valid conclusions.
• Demonstrated ability to work in a cross-functional team environment (business and information technology).
• Proven knowledge of the financial or insurance service industry is preferred.
• Proficiency and comprehension of the ServiceNow Common Service Data Model (CSDM).
• Proficiency in ServiceNow CMDB & Change Management processes in an enterprise environment.
• Proficiency in BigFix/SNOW/ServiceNow/SCCM Auto Discovery in an enterprise environment.
• Experience in ServiceNow configuration, integration or administration in an enterprise environment.
• Proficiency in Microsoft Office word processing, spreadsheet and database applications.
• ITIL 4 Certification (Preferred)
• Micro Certification - Cofigure CMDB (Preferred)
• Micro Certification - CMDB Health (Preferred)
• ServiceNow Certified System Administrator (Preferred)