Software Developer-ServiceNow

Role: Software Developer-ServiceNow Location: This can be fully remote for the right candidate, however, strong preference for the candidate to be local to Denver or Minneapolis. If resource is local, they will be required to come into the office 3 days per week, Tuesday, Wednesday, and Thursday.

Job Details and Requirements

• Explain what the scope of the work/project is? Project Overview, deliverables (what is this person responsible for). This will be a ServiceNow developer role working on module enhancements, not specific to any one module. This is an operations-based role on a smaller development team. There will be internal customer/stakeholder interaction along with the work that's being developed. This resource should understand and be able to communicate user acceptance criteria; be able to relay to the business the consequences of changes.
• What does a typical day look like? This is an agile team which means that the work is done in two-week sprints. This resource will be part of Sprint planning sessions, Retros. There are also daily stand ups. Based on the workload that is assigned, doing development work, communicating with stakeholders when things are ready for testing and gathering approvals is what the typical day might look like.
• Will this resource support internal (business), or external customers? Internal/business customers only. There will be a group of 15-20 process owners who work with things like incident change management, problem management, etc. who then work with stakeholders to try to improve that user experience. This resource again, will work closely with the process owners. In addition, as mentioned above, this resource will be working/communicating with the business/stakeholders. Team works heavilly with them on enhancement requests or development of modules to support business needs and that way. That process team is probably the largest place that we have that engagement.
• What are the main technology application/software skills/experience this resource will be required to possess? Scripting experience would be beneficial – JAVA. Experience working in Jira, navigation of sprint boards, experience in an agile environment.

Candidate Details

• What are the top 3-5 skills and qualifications required? 5-7 years in ServiceNow development. Would like to see process improvement/automation experience. Jira experience, experience working in sprint/agile helpful. Someone who has made a transition from a business analyst into a developer role as they seem to understand the business better.
• Ideal candidate background and how many years required? 5-7 years in ServiceNow development. Not so much tied to educational experience; more looking for commensurate experience in the field.
• Are there any specific companies you like to see on a candidates resume? Experience with being part of a large/matrixed environment and/or regulated industry.
• Are there any certifications that the candidate must possess? ServiceNow certifications that demonstrate proficiency level.
• Can you think of any "red flags" on a resume? If resume does not contain ServiceNow experience or if that experience is outdated. Team is currently upgrading to version Washington DC. – Latest and greatest. Utah and Tokyo were before that. ServiceNow follows the alphabet. If resource has experience with versions early in the alphabet, they may not have the level of experience needed for this role.
• Are there any pre-screening questions, such as candidate's previous experience, education, etc., that you would like suppliers to ask of candidates upon submission? – Suppliers – Please list this information at the top of each resume submission: Description of experience with versions of ServiceNow that they have worked in and/or what modules and what is available on platform.