Expert ServiceNow Solutions Leader

ServiceNow Technical Architect Role

This role offers an exciting opportunity to lead the design, development, and implementation of ServiceNow solutions. The ideal candidate will have deep technical expertise in the ServiceNow platform, a strong understanding of building software systems, and the ability to translate business requirements into scalable and efficient technical solutions.

Key Responsibilities:

• Design and implement ServiceNow solutions that align with architecture standards and business goals.
• Define and maintain the ServiceNow architecture roadmap and ensure platform scalability and performance.
• Lead the technical design of solutions.
• Develop and maintain integrations between ServiceNow and other systems.
• Establish and enforce development standards, coding guidelines, and best practices.
• Conduct code reviews and ensure adherence to architectural principles and security standards.
• Work closely with business analysts, process owners, and stakeholders to gather requirements and deliver effective solutions.
• Provide technical guidance and mentorship to ServiceNow developers and administrators.
• Oversee platform upgrades, patching, and performance tuning.
• Ensure high availability, disaster recovery, and compliance with data governance policies.
• Stay current with ServiceNow releases and new features, and recommend enhancements to improve platform capabilities.
• Drive automation and digital transformation initiatives using ServiceNow.

Requirements:

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• 7+ years of experience in IT, with at least 4 years in a ServiceNow Architect or Lead Developer role.
• ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in one or more modules.
• ServiceNow Certified Application Developer (CAD) preferred.
• Deep understanding of ServiceNow architecture, data model, and platform capabilities.
• Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
• Experience with Agile/Scrum methodologies and DevOps practices.
• Strong problem-solving, communication, and leadership skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication skills with all levels of internal and client staff and management.

Benefits and Perks:

• A flexible work environment that includes hybridized locations and schedules with frequently catered lunches.
• Market-based compensation with a full range of benefits including medical, dental, vision, 401(k), short and long-term disability insurance.
• A culture that promotes and fosters career growth through professional training and mentoring.
• An employee wellness program that includes free access to professional fitness coaches, structured dietary/nutrition plans, training/workout planning, and events.