Senior Enterprise Software Developer

ServiceNow Developer Job Opportunity

We are seeking a skilled ServiceNow Developer to join our team and support the design, optimization, and operation of the ServiceNow platform.

• The ideal candidate will have at least five (5+) years of relevant experience working in a business analyst, system analyst, or ServiceNow support role. About the Role

This position is responsible for requirements tracking, documentation, release coordination, and quality assurance. The successful candidate will ensure that ServiceNow solutions align with mission needs and ITIL best practices while supporting continuous platform improvement.

The ServiceNow Developer will support the gathering, documenting, and managing business and functional requirements for system updates and new feature implementations.

• Coordinate the planning and execution of release cycles, ensuring the timely delivery of ServiceNow enhancements and updates
• Perform quality assurance testing to validate new functionality and identify issues before release
• Maintain accurate system documentation, including user stories, process flows, and configuration changes
• Troubleshoot and resolve system issues, collaborating with developers and end users as needed
• Work closely with stakeholders to optimize ServiceNow applications, workflows, and dashboards for service delivery
• Ensure all implementations comply with ITIL v4 standards and ARL-specific requirements
• Contribute to platform governance activities, including change control and performance monitoring
• Monitor platform health, user satisfaction, and service quality to support continuous improvement Requirements

To be considered for this role, applicants must have:

• A BA/BS Degree in Information Systems, Business Administration, Computer Science, or related discipline
• An active Secret clearance
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.)
• ServiceNow Certification (e.g., Certified System Administrator, Certified Implementation Specialist)
• ITIL v4 certified Benefits

This role offers a competitive salary range of $120,001 - $160,000 and a chance to work on cutting-edge projects with a dynamic team.

The ideal candidate will be an innovative problem-solver with excellent communication skills, strong attention to detail, and the ability to prioritize and manage multiple tasks.