Service Now Admin

Sonata Software Overview

In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers.

As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation™ playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.

Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions in the US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in BFSI (Banking, Financial Services, and Insurance), HLS (Healthcare and Lifesciences), TMT (Telecom, Media, and Technology), Retail & CPG, and Manufacturing space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.

Role: Service Now Admin

Location: Nashville, TN (Onsite)

Type of Hire: Full-Time

This opportunity is not available for visa sponsorship.

Overview

Job Description:

The ServiceNow Operations Administrator supports the configuration, maintenance, and integration of the ServiceNow platform, with a focus on CMDB, endpoint platform integrations (e.g., HP, Dell, VMware, Device42, procurement tools), reporting, and workflows. This role works closely with IT operations and asset management teams to ensure data integrity and support business processes through automation and reporting.

Experience:

• 3+ years of IT experience, preferably in systems administration or IT operations.
• 2+ years working with ServiceNow, especially CMDB and Discovery.
• Basic scripting knowledge (JavaScript, CSS, HTML, Powershell, Python)
• Understanding of ServiceNow APIs, Workflows, and ITSM Module.
• Experience with ServiceNow reporting and dashboards.
• Understanding of ITIL concepts, especially Configuration Management.

Responsibilities:

• Maintain and enhance CMDB data quality and relationships.
• Assist in configuring Discovery and Service Mapping.
• Generate and maintain reports and dashboards for IT operations.
• Troubleshoot integration and data issues.
• Conducts requirements gathering and analysis to understand business needs or business problems which can be translated to ServiceNow solutions.
• Supports software testing, deployment, maintenance, and evolves activities by correcting programming errors, responding to scope changes, and coding software enhancements.
• Maintains records for the documentation of systems development and revisions.
• Responsible for the development of workflows and applications within the ServiceNow platform, which support the streamlining and automation of business processes.
• Responsible for developing and maintaining integrations between the ServiceNow platform and external systems, and maintaining documentation related to the ServiceNow platform.
• Collaborates closely with project managers to provide updates on project progress and communicate issues that may impact project success.
• Recommends and contributes to development of best practices and standard operating procedures and provides technical expertise for Support teams.

Required Skills:

• Understanding of ITIL (IT Infrastructure Library) business processes, IT service management, systems, processes, implementation, and metrics.
• Knowledge of ServiceNow software solutions using JavaScript, Jelly, Web Services, MYSQL, XML, HTML and CSS
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
• Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
• Custom UI Changes with usage of Web Technologies such as DOM, HTML changes.
• Experience Integrating ServiceNow application(s) with third party systems/applications via APIs.
• Ability to translate business processes into applications and workflows within the ServiceNow platform. Able to appropriately assess and communicate risks, benefits, and alternatives.
• Excellent oral and written communication skills, along with the ability to translate between technical and business teams.
• Ability to work both as an integral member of a team environment and independently on projects and assignments with minimal supervision.
• Able to anticipate problems and proactively develop appropriate solutions.
• Excellent organizational and time-management skills, with a proven ability to meet deadlines

Why join Sonata Software?

At Sonata, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you will not be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Sonata Software is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity, age, religion, disability, sexual orientation, veteran status, marital status, or any other characteristics protected by law