ServiceNow System Administrator

Job Title

The ServiceNow system administrator is a technical role dedicated to the administration and health of the ServiceNow platform.

This role will work remotely with occasional on-site visits required. The ideal candidate has proven implementation experience, ITIL knowledge, and a background in IT operations. Past experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies is a plus.

• Perform fundamental administration and configuration tasks in the ServiceNow instance.
• Manage the ServiceNow release cycle three times per year.
• Work directly with the ServiceNow application. Responsibilities
• Personalize and create forms and fields.
• Create new applications, modules, and tables.
• Activate a plug-in.
• Build reports, gauges, and homepages.
• Set up Service Level Agreements (SLAs) and monitor SLA workflows.
• Create and track Service Catalog requests, and items with variables.
• Follow the notification process back to the Business Rule.
• Import data into the instance.
• Use update sets to facilitate moving customizations between instances.
• Search, populate, and customize the Knowledge Base.
• Create an Access Control Rule (ACL).
• Custom scripting.

The ideal candidate is a college graduate with a Computer Science degree and 1-2 years of experience in Web Technologies, web applications, networks, protocols, email, and relational databases. Experience with LDAP directories, Single Sign-on, and Web Services integrations is a plus. EEO: Mindlance is an Equal Opportunity Employer.