ServiceNow Platform Expert

ServiceNow Administrator Job Description Origence is seeking a highly skilled ServiceNow Administrator to join our team. The successful candidate will be responsible for the administration, configuration, and optimization of our newly implemented ServiceNow platform.

The ideal candidate will have a strong understanding of ServiceNow modules, including ITSM, ITOM, ITAM, and CSM. They will also have experience with REST, SOAP, LDAP, and other integration technologies. Additionally, they should be proficient in JavaScript, HTML, CSS, and other scripting languages used within ServiceNow.

Responsibilities:

• Platform Administration:
• Oversee all aspects of the ServiceNow platform, including updates, patches, configurations, and daily maintenance.
• Monitor platform performance, health, and security; identify and remediate operational issues.
• Manage user roles, access control, data integrity, and compliance with internal IT security policies. Module Configuration and Customization:
• Configure and maintain ServiceNow modules, including ITSM, ITOM, ITAM, and CSM.
• Develop and support custom applications, workflows, UI policies, business rules, and UI actions using ServiceNow Studio and Flow Designer.
• Create and maintain custom roles, forms, views, and reports to support evolving business needs. Security and Compliance:
• Implement role-based access controls, data encryption, and compliance configurations in line with organizational security policies.
• Support internal and external audits by ensuring configuration and documentation are aligned with compliance requirements. Integration and Automation:
• Integrate ServiceNow with external systems and applications via REST/SOAP APIs and other integration tools.
• Automate manual processes to improve efficiency and reduce operational overhead. Data Management:
• Ensure data accuracy and consistency through import sets, transform maps, and regular audits.
• Design and maintain dashboards, performance analytics, and scheduled reports to support decision-making and operational transparency. Continuous Improvement:
• Stay current with ServiceNow releases, features, and industry best practices.
• Identify and propose enhancements to improve platform performance, user experience, and business outcomes.
• Participate in planning, testing, and rollout of upgrades and new features.