ServiceNow (SNOW) Technical Business Analyst - Active Top Secret Clearance

Job Description

Riptide Technology is hiring a ServiceNow (SNOW) Technical Business Analyst to support our government customer in the United States.

The position requires an active Top Secret/SCI clearance and the ability to obtain and maintain a Counterintelligence (CI) Polygraph. Responsibilities:

• Collaborate with stakeholders across the organization to map, engineer, and refine business processes for implementation with the ServiceNow (SNOW) platform.
• Document and transpose stakeholder requirements into technical terminology suitable for execution by SNOW developers.
• Propose innovative solutions using knowledge of SNOW capabilities and recommend software integration points to enhance the tool's effectiveness.
• Document module, process, and sub-process objectives, as well as associated workflows, data fields, integrations, and decision points for all stages of the ticket/activity lifecycle.
• Evaluate established processes to identify inefficiencies and recommend modifications to optimize workflows.
• Assist with requirements verification and validation to ensure pending solutions meet original business requirements.
• Develop and brief process documentation to senior stakeholders such as user stories, process models, training artifacts, requirement matrices, status briefings, test plans, procedures, etc.
• Assist technical IT teams with process definition and refinement outside of automated workflows as time permits. Required Qualifications:
• Five or more years of combined experience in DoD/IC process engineering, business analysis, governance, SNOW developer/administrator, or similar role.
• One or more SNOW certifications, such as the Certified ServiceNow Administrator, Certified Application Specialist, Certified Application Developer, etc.
• Demonstrated expertise in designing, analyzing, and engineering efficient and scalable Enterprise-level business processes within large-scale organizations.
• Understanding of ServiceNow's functional capabilities in one or more of the following modules: Incident, Change, Service Catalog, CAM, PPM, CMDB, HAM, etc.
• Gathering and documenting clear and concise stakeholder requirements that are executable by ServiceNow developers.
• Aligning proposed workflows with Enterprise governance, policies, procedures, and best business practices.
• Working with diverse stakeholders, prioritizing and assigning tasks, tracking and reporting statuses, and briefing senior leadership on progress.
• Operating in an Agile environment with an understanding of the software development lifecycle and iterative release schedules.
• Developing formal technical documentations, such as workflow diagrams, procedures, user stories, SLAs, test plans, roadmaps, briefings, etc.
• Excellent written, verbal, communication, presentation, and training skills with the ability to articulate new ideas and concepts to technical and nontechnical audiences, as well as senior-level executives.
• Meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) positions as defined. Security Clearance Requirements:
• This position will require U.S. Citizenship and an active DoD TS/SCI clearance with the ability to obtain and maintain a Counterintelligence (CI) Polygraph.