ServiceNow Platform Specialist

Job Description

Your Role encompasses the responsibilities of a ServiceNow Administrator, Consultant. As part of our team, you will report to the Manager and Lead Admin of the Technology department.

You will be responsible for building, supporting, and maintaining the ServiceNow platform within the organization, optimizing its use with existing toolsets.

Key Responsibilities:

• Built, maintained, and supported the ServiceNow platform.
• Optimized the ServiceNow platform for use with existing toolsets.

Required Skills and Qualifications:

• A bachelor's degree or equivalent experience is mandatory.
• At least 7 years of prior relevant experience are required.
• Strong business acumen and knowledge of configuration management database concepts and principles are essential.
• 5+ years of experience working with ServiceNow is strongly preferred.
• Mandatory: Working and implementation experience and knowledge of ServiceNow HRSD, IT Service Management processes, Application Portfolio Management (APM) Service Catalog development, CMDB knowledge, and Knowledge Management.
• Desired: Understanding of ServiceNow Implementation, particularly with HRSD journeys such as onboarding and integrations to third-party systems, experience in technical implementation efforts such as ServiceNow Integrations, Version Upgrades, and Maintenance, experience working with integration to 3rd party application API's, REST/AJAX, Web Services, and Integration hub.
• Preferred: Completion or in the process of completing the ITIL Foundation v.3 or v.4 certification, Service now HRSD Certification, Completion of the ServiceNow System Administrator certification, knowledge & application of Java scripting.
• Excellent customer-facing, communication, and presentation skills, communicating with technical and non-technical audiences, experience managing multi-stakeholder, fast-moving, complex projects, demonstrated organization, time management, and multi-tasking skills.

Benefits:

• This role offers opportunities for career growth and professional development.
• Our team provides a collaborative and dynamic work environment.
• The opportunity to work on diverse and challenging projects.

Others:

• We value diversity and inclusion in the workplace.
• We strive to maintain a positive and respectful work environment.