ServiceNow Business Analyst Jobs

ServiceNow Business Analyst

• Work schedule: 100% Onsite
• Location: Scott AFB, IL, Ft. Meade, MD, or Ogden, UT
• Clearance: Secret clearance

Primary Responsibilities:

• Elicit, analyze, communicate, and validate requirements for business processes, accurately translating them into functional and technical requirements for the development team.
• Crafting and generating data sets and visualizations as necessary, leveraging best practices to enhance reporting and analytics quality.
• Performing various data-related tasks such as extraction, scrubbing, and transformation, along with maintaining metadata and data dictionaries
• Assistance pinpointing data issues, implement data fixes, perform manual extracts, etc.
• Tracking, monitoring and making updates to user stories directly in the Atlassian Jira tool.
• Identifying the 'As-Is' process and working with the Product Owner, SMEs, and developers to create the 'To-Be' process.
• Establishing governance and lifecycle management processes for all relevant data domains.
• Conduct focus groups to generate in-depth qualitative data. Analyze focus group data in conjunction with survey findings to derive comprehensive insights.
• Direct, manage, and mentor junior team members to foster professional growth and ensure project success.
• Execution of engineering activities, requirements analysis, requirements traceability matrix, implementation planning, third party coordination, integration and test, documentation, deployment, and system assessment.
• Assuming ultimate accountability for the accuracy of all pertinent data, executing any necessary data updates endorsed by leadership.
• Collaborating and partnering with relevant business processes and digital solutions to ensure alignment with strategic roadmaps and seamless integration of existing data domains and business processes.
• Developing, documenting, and communicating the purpose of all relevant data attributes, definitions, and acceptable values to stakeholders, ensuring organizational alignment, and understanding
• Designing, implementing, and operating necessary business processes to monitor data health, swiftly identify and remediate data health issues, and visually manage performance metrics across management levels.
• Conducting stakeholder training as needed and participating in data governance forums as required.
• Experience collaborating with developers on designing & developing integrations that can integrate Master Data with other systems.
• Experience in implementing and working with AWS and ServiceNow
• Experience working in an agile environment with cross-functional teams.
• Must be able to work independently and in a team environment with limited direction to complete work assignments accurately and on time, prioritizing multiple requests for competing projects and day-to-day customer support
• Participate in User Acceptance testing and recommend improvements.
• Comfortable working in a dynamic Agile environment

Basic Qualifications:

• Requires a US Citizenship.
• Must hold an active DoD Secret clearance.
• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support
• Bachelor's Degree with 8 - 12 years of relevant experience or master's with 6-10 years of prior relevant experience. Additional years of work experience in lieu of degree is acceptable.
• Ability to work effectively across multidisciplinary teams.
• Proficiency in Microsoft PowerPoint, Word, and Excel.
• Maintain requirements traceability for software systems (RVTM)
• In-depth knowledge of data modeling, data architecture, and data warehousing
• Successful and demonstrated experience with Agile methodologies (Scrum)

Preferred Qualifications:

• Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
• Experience with JIRA, Git and Confluence.
• Understanding of ITIL foundation or ITIL certified.
• AWS cloud and ServiceNow certifications.
• Bachelor's degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
• Experience working with large software systems including hardware integration and test.
• Experience working with multi-disciplinary technical development teams.
• Experience using SAFe as the agile development methodology.
• Experience moving from a legacy application to a new application
• Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
• Experience using Kanban to improve flow on support teams.
• Experience with DevOps/DevSecOps and CI/CD implementation.

For more information please send an email to HR@rmantras.com