Sr. ServiceNow Developer

Job Title: ServiceNow Developer

Location: Bengaluru /Chennai / Noida

Experience: 6 to 8 Years

Job Summary:

We are looking for a ServiceNow Developer with hands-on experience in ITSM module development, platform administration, and scripting. The ideal candidate should be a self-motivated individual capable of handling complex workflows, managing platform upgrades, and delivering business solutions effectively through the ServiceNow platform.

Key Responsibilities:

• Develop and manage ServiceNow ITSM modules including:
• Incident Management
• Problem Management
• Change Management
• Configuration Management (CMDB)
• Knowledge Management
• Handle medium to complex workflow management and automation.
• Manage ServiceNow instance upgrades and patches across customer environments.
• Work closely with stakeholders to gather and understand business requirements and translate them into technical solutions.
• Collaborate with cross-functional teams and communicate effectively with clients.
• Provide support and troubleshooting for ongoing issues and enhancement requests.

Technical Skills Required:

• Strong understanding and hands-on experience in ServiceNow administration, particularly ITSM.
• Proficient in JavaScript for both client-side and server-side scripting.
• Experience working with ServiceNow APIs.
• Good understanding of relational databases (MySQL, Oracle, SQL Server).
• Solid knowledge of database concepts and querying techniques.

Certifications (Required):

• ServiceNow Certified System Administrator

Preferred Certifications:

• ITIL V3 or V4 Foundation
• ServiceNow Certified Implementation Specialist – ITSM (CIS-ITSM)
• Micro-Certifications:
• Automated Test Framework
• Flow Designer
• Integration Hub
• Virtual Agent

Soft Skills:

• Strong verbal and written communication skills
• Ability to interact with clients and stakeholders independently
• Problem-solving mindset and attention to detail
• Self-motivated with the ability to work independently and as part of a team

Educational Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field