Hiring for ServiceNow Developer and ServiceNow Business Analyst roles

Job Title: Experienced ServiceNow Developer and Business Analyst

Work Mode: Remote Work from Home.

Mandatory Experience: 4-8 years.

Job Type: Full-time, Permanent.

We are seeking experienced ServiceNow Developers and Business Analysts to join our dynamic team and lead the design and implementation of ServiceNow solutions for our clients.

• About the Role (ServiceNow Developer):
• Key Responsibilities:
• • Designing, developing, and deploying solutions using the ServiceNow platform.
• • Integrating ServiceNow with other systems using Scripted Rest API, Rest API (Outbound & Inbound) & Authentication Process.
• • Implementing ServiceNow modules such as ITSM, Service Portal, Performance Analytics & Employee Centre Knowledge.
• • Troubleshooting issues and providing consultative guidance to stakeholders and team members.
• • Multitasking, self-learning, and demonstrating good functional knowledge.
• • Leading projects, supporting activities, and training or mentoring other developers.
• • Communicating, presenting, and problem-solving effectively.
• • Understanding ITIL/ITSM processes and ITBM process and implementation.
• About the Role (Business Analyst):
• Key Responsibilities:
• • Requirement Gathering: Conduct in-depth discovery sessions to understand business needs and translate them into clear, actionable requirements.
• • Process Analysis: Analyze existing processes to identify opportunities for improvement and automation using ServiceNow.
• • Solution Design: Collaborate with stakeholders to design and document ServiceNow solutions that align with business objectives and best practices.
• • Implementation Oversight: Work closely with development teams to ensure successful implementation of ServiceNow solutions.
• • Testing and Validation: Conduct thorough testing to verify that solutions meet requirements and quality standards.
• • User Support: Provide ongoing support to end-users, offering guidance and troubleshooting assistance.
• • Continuous Improvement: Stay updated on the latest ServiceNow features and trends to drive innovation.