ServiceNow HRSD Lead

APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.

Position: ServiceNow HRSD Lead

Experience: 8+ years (with at least 4+ years in HRSD)

Location: Remote

Key Responsibilities:

• Lead the design, architecture, and implementation of ServiceNow HRSD modules (Case and Knowledge Management, Employee Service Center, Lifecycle Events, etc.).
• Act as the primary point of contact for all HRSD-related technical and functional discussions.
• Collaborate with HR business stakeholders to gather requirements and translate them into scalable ServiceNow solutions.
• Manage a team of ServiceNow developers and ensure adherence to best practices.
• Oversee configuration, customization, scripting, and integrations within the ServiceNow platform.
• Perform solution reviews and quality checks across deliverables.
• Conduct training and knowledge transfer sessions with end-users and administrators.

Required Skills:

• Strong experience in ServiceNow HRSD implementation and configuration.
• Deep understanding of HR workflows, case management, and lifecycle events.
• Proficient in JavaScript, Flow Designer, IntegrationHub, and custom scripting on the ServiceNow platform.
• Hands-on experience with Service Portal and Employee Center.
• Excellent leadership, communication, and stakeholder management skills.
• ServiceNow certifications preferred: Certified System Administrator, HRSD Implementation Specialist, or equivalent.

We are committed to fostering a diverse, inclusive, and equitable workplace where individuals from all backgrounds feel valued and empowered to contribute their unique perspectives. We strongly encourage applications from candidates of all genders, races, ethnicities, abilities, and experiences to join our team and help us build a culture of belonging.

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