ServiceNow Application Developer

ServiceNow Developer Job Description

We are seeking a skilled ServiceNow developer to join our team. The ideal candidate will have expertise in designing, developing, and maintaining custom ServiceNow applications and modules.

• Required Skills and Qualifications:
• ServiceNow Development: Design, develop, and maintain custom ServiceNow applications and modules.
• Knowledge of development using templates and Generative/Agentic AI.
• Knowledge of ServiceNow Now Assist and development of flow for App Engine is mandatory.
• Platform Configuration: Configure and manage ServiceNow modules (ITSM, ITOM, SecOps, App Engine etc.), workflows, UI policies, business rules, and UI actions.
• Scripting: Write and modify scripts in JavaScript (both client and server-side), ServiceNow scripting languages (Business Rules, Script Includes, UI Scripts, etc.), Open AI Integrations to automate processes.
• Integration: Integrate ServiceNow with other systems (e.g., LDAP, Active Directory, third-party applications) using SOAP, REST, and other web services APIs, other ITSM data and Open AI integrations.
• Troubleshooting and Support: Provide ongoing support, troubleshooting, and maintenance of the ServiceNow platform, ensuring continuous service availability.
• Security and Performance: Implement best practices to optimize the performance and security of ServiceNow environments. Ensure compliance with security policies and standards.
• Upgrades & Patches: Assist with ServiceNow version upgrades and patching, ensuring smooth deployment with minimal downtime.
• Documentation: Develop and maintain technical documentation for custom applications, workflows, and integrations. Provide knowledge transfer to other team members as needed.
• Benefits:
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills, with the ability to work collaboratively with both technical and non-technical stakeholders.
• Ability to work independently, manage multiple tasks, and prioritize effectively.
• Strong attention to detail and commitment to delivering high-quality work.
• Ability to prioritize and manage multiple tasks and projects simultaneously.
• Ability to mentor junior consultants or developers.
• Should take the responsibilities of the task assigned.
• Others:
• Ready to explore and quickly learn new things required at work as mandated by the project requirement.
• Proficiency in JavaScript, HTML, CSS, and web technologies.
• Experience with ServiceNow Studio, AppEngine and other ServiceNow development tools.
• Experience with ServiceNow Discovery, Service Mapping, and Configuration Management Database (CMDB).
• Expertise in ServiceNow administration, configuration, and platform setup.
• Experience in using the ServiceNow Performance Analytics module, reports, and dashboards.
• Understanding of ITIL processes and how they are implemented in ServiceNow.
• Familiarity with ServiceNows Update Sets and managing version control.