ServiceNow CSM/HRSD Developer

Roles & Responsibilities

• Experience supporting Customer Service organizations (2+ years)
• Develops UI forms, fields, notifications, and workflows
• Maintains JavaScript server/client code
• Builds reports, gauges, and home pages
• Maintains service level agreement (SLA) data and monitors SLA workflows
• Creates new service catalog requests and items with variables
• Creates, monitors, modifies, and publishes workflows with approvals
• Searches, populates, and customizes the CSM knowledge base(s) , HRSD
• Creates access control rules
• Knowledge of ServiceNow applications and interrelationships
• Experience with implementing ServiceNow processes and functions
• Experience with Service Management and related tools-Familiarity with web applications, networks,
• protocols, and email (SMTP, POP3).
• Integration experience with CRM and ERP systems
• Web Services integration experience
• Certified System Administrator [CSA]
• Servicenow CSM, HRSD Fundamentals
• Experience in development and customizaton of the ServiceNow HR Service Delivery

[Employee Service Management] applications, including:

• HR Case Management
• HR Knowledge Management
• Employee Service Center (Portal)
• Enterprise Onboarding and Transitions (Lifecycle Events)
• Employee Document Management
• Performance Analytics for HR
• Integration experience with HRSM/HRIS system (Workday, SAP SuccessFactors)

Behavioral competency

• Effective communication skills with both non-technical and technical audiences (verbal and written)
• Excellent Interpersonal skills to work with the project team members collaboratively
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

TCS Employee Benefits Summary

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range-$75,000-$115,000 a year